Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Service-oriented Duty Manager knowledgeable about operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 30+ years of retail experience.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Problem Resolution
Work Planning and Organization
KPI Setting and Review
ERP Software
Scheduling and Coordinating
Customer Service
Performance Management
Team Supervision
Verbal and Written Communication
Staff Scheduling
Inventory Management
Cash Management
Time Management
POS Inventory System Operation
Rewards Programs
Employee Performance Reviews
Maintaining Clean Work Areas
Safe Work Practices
Attention to Detail
Assessing Customer Needs
Security Protocols
POS Transactions
Reconciling Cash Drawers
Office Supplies and Inventory
Personnel Accountability
Negotiation and Conflict Resolution
Financial Transactions
Work History
03/2022 to 06/2022
Manager on DutyLoews Hotels – Arlington, TX,
Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Developed schedules for up to 8 employees per shift.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
02/2021 to 03/2022
Assistant ManagerRutgers University – New Brunswick, NJ,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored security and handled incidents calmly.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Achieved recognition for contribution to store success by optimizing sales.
01/2021 to 03/2021
Call Center Customer Service RepresentativeFallon Community Health Plan – Worcester, MA,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Answered over 100 calls per shift to meet fast-paced call center demands.
Met customer call guidelines for service levels, handle time and productivity.
Provided ongoing guest service.
06/2016 to 11/2019
Assistant ManagerRutgers University – New Brunswick, NJ,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored security and handled incidents calmly.
Achieved recognition for contribution to store success by optimizing sales.
Education
Expected in 08/2014 to to
Associate Degree: Psychology Colorado Technical University - Colorado Springs, CO GPA:
Expected in 08/2013 to to
Associate Of Applied Science: Criminal Justice Harrison College - Indianapolis - Indianapolis, IN GPA:
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