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manager on duty resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing food production and talent in establishment. Competent Duty Manager effective at handling complex operations in fast-paced, high-volume environments. Veteran of proficient hands on food production and skilled in managing people, projects and administrative operations. Offering 10+ years of experience and dedication to business success.

Skills
  • Process improvements
  • New employee training
  • Service management
  • Operational Oversight
  • Staff scheduling
  • Written and oral communication
  • Quality assurance
  • Vendor interaction
  • Good Telephone Etiquette
Work History
Manager on Duty, 09/2020 - Current
Chip Cookies Provo, UT,
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Developed schedules for up to 13 employees per shift.
  • Adhered to regulation guidelines to maintain total compliance.
  • Set goals for department and supported employees in meeting expectations.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw daily operations to ensure high levels of productivity.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Certified Forklift Operator, 08/2019 - 09/2020
Cornerstone Building Brands New Brunswick, NJ,
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Removed orders from storage, wrapped and staged for shipments.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Checked items against documentation for accuracy.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Manually counted Number of picked and packaged orders for any loss.
  • Communicated with floor managers to determine merchandise placement.
Manager in Training , 11/2014 - 07/2019
Colonial Life Orlando, FL,
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Devised processes to boost long-term business success and increase profit levels.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Managed overstocking, restocking and inventory control procedures during third shift.
  • Maintained financial accuracy when handling over $4k-5k in revenue each day.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head Fry Cook, 03/2014 - 10/2017
Rocket Farm Restaurants Houston, TX,
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Communicated closely with servers to fully understand special orders for customers.
  • Cleaned, stocked and restocked workstations and display cases.
  • Tested temperatures of food at specified intervals by using food thermometers.
  • Washed, cut and prepared foods designated for cooking.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Education
High School Diploma: , Expected in
-
Spencer High School - Columbus, GA
GPA:
Status -

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Resume Overview

School Attended

  • Spencer High School

Job Titles Held:

  • Manager on Duty
  • Certified Forklift Operator
  • Manager in Training
  • Head Fry Cook

Degrees

  • High School Diploma

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