Progressive experience in business and higher education with proven strengths in customer service and leadership. Demonstrated skills in budget management, team building, strategic planning, staff development, and public speaking. Outstanding track record in establishing relationships between diverse individuals and organizations. ● Budget Management ● Customer Service ● Team Building ● Strategic Planning ● Staff Development ● Relationship Building
Progressive experience in business and higher education with proven strengths in customer service and leadership. Demonstrated skills in budget management, team building, strategic planning, staff development, and public speaking. Outstanding track record in establishing relationships between diverse individuals and organizations
Perform scholarship searches, assist students with completing admission and financial applications
St. Louis Community College-MeramecJanuary 2007 to January 2014Manager, Office of Student Financial Aid St. Louis, MO
Review and interpret federal and institutional methodologies to maintain proper management of funds
Manage daily operations and supervise a staff of 7 full time financial aid advisors, 4 part time staff and 3 work study students
Managed over $20 million in federal, state and institutional financial aid to students
Provide presentation and outreach to prospective students and families throughout the community
Created internal employee training and development programs
Managed a department budget of $325,000
University of Missouri-St. LouisJanuary 2003 to January 2007Associate Director, Office of Student Financial Aid St. Louis, MO
Supervises daily operations of staff and work flow of the office
Assist with administration of various state, federal, and institutional financial aid programs
Monitor federal and state regulations to insure full compliance
Created internal employee training and development programs
Provide one on one counseling and financial aid presentations to students and their families.
University of Missouri-St. LouisJanuary 1998 to January 2003Department Specialist, Multicultural Relations/Academic Affairs St. Louis, MO
Developed and conduct seminars, workshops and programs designed to enhance multicultural awareness for the campus community.
Served as advisor to five student cultural and social organizations
Promoted relationships between students and college administration
Develop relationships with diverse ethnic and cultural groups in throughout the St. Louis area.
Advise students by directing them to appropriate resources and services on campus.
Assisted students with obtaining financial aid and scholarships.
Monitor student's academic progress and adjustment to university life.
Provide guidance for academic and non-academic concerns.
Urban League of Metropolitan St. LouisJanuary 1994 to January 1998Director, College Resource Center St. Louis, MO
Manage budget of $150,000+ per year and staff of two and volunteers.
Successfully co-wrote four-year, $300,000 grant proposal to TERI and DeWitt Wallace-Reader's Digest Foundation, $255,000 grant to Emerson Electric Co. and $75,000 grant to MOHELA.
Chair the St. Louis Collaborative for College Access which consisted of college and university administrators, community based organizations, and governmental agencies.
Establish strong relationships between the Urban League and diverse ethnic and cultural groups, high schools, churches and social service agencies.
Counseled primarily low-income and first generation college going students and their parents/guardians concerning, admissions, financial aid, and careers and maintain records of their progress.
Created and presented admission and financial aid workshop to groups.
Perform scholarship searches, assist students with completing admission and financial applications.
Coordinated and lead student visits to colleges and universities.
Commerce BankJanuary 1993 to January 1994Student Loan Marketing Representative St. Louis, MO
Developed business relationships in new territory.
Marketed student loan services to colleges and universities.
Assisted with entrance and exit interviews of students.
Presented college financial aid seminars.
Marketed programs and services at college fairs and financial aid conferences.
Trained bank personnel regarding student loan programs and regulations.
Vantage Credit UnionJanuary 1987 to January 1993Student Loan Officer Bridgeton, Missouri
Serviced all student loan accounts.
Balancing general ledger accounts, collecting delinquent student loans, monitoring interim loans and loans in repayment.
Prepared student loans for sale to secondary markets.
Processed quarterly interest billing to government.
Produced monthly reports to management.
Counseled students and parents about financing education.
Created budgets for delinquent student loan debtors.
United Missouri BankJanuary 1984 to January 1986Private Label Collections Representative Kansas City, Missouri
Collected private label credit card accounts.
Maintained an average 62 percent collection rate on accounts 60 to 120 days delinquent with account balances over $500
Webster University2002Masters of Business Administration: Business AdministrationMasters of Business Administration, Webster University 2002
Rockhurst University1985BSBA: Business EconomicsBSBA - Business Economics, Rockhurst University, 1985 Association Involvement Missouri Association of Student Financial Aid Personnel (MASFAP) Delegate At Large Early Awareness Chair College Goal Sunday Chair Professional Development Committee Chair National Association of Student Financial Aid Administrators (NASFAA) Board of Directors Missouri Association for Blacks in Higher Education (MABHE) Annual Conference Committee Chair
Urban League of Metropolitan St. Louis, St. Louis, MO
Marketed programs and services at college fairs and financial aid conferences Provide one on one counseling and financial aid presentations to students and their families
Financial Aid, Budget, Operations, Training, Progress, Million, Billing, Budgets, For Sale, General Ledger, Loans, Associate, Work Flow, Access, Collection, Collections, Credit, Credit Card, Marketing, Territory, Budget Management, Customer Service, Receptionist, Relationship Building, Retail Sales, Strategic Planning, Team Building, Masters Of Business Administration, Mba
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Companies Worked For:
St. Louis Community College-Meramec
University of Missouri-St. Louis
Urban League of Metropolitan St. Louis
Vantage Credit Union
United Missouri Bank
Job Titles Held:
Manager, Office of Student Financial Aid
Associate Director, Office of Student Financial Aid
Department Specialist, Multicultural Relations/Academic Affairs
Director, College Resource Center
Student Loan Marketing Representative
Student Loan Officer
Private Label Collections Representative
Masters of Business Administration : Business Administration BSBA : Business Economics
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