I am a 15 year veteran in the hospitality industry and an experienced leader able to balance customer satisfaction with profitability through process improvement and relationship management.
I am committed to driving department results through employee development, performance management, and metrics reporting. I have extensive experience in leading organizations through significant transformations.
My experience in the industry has me seeking roles in:
Process design and implementation for start-ups
Results based client retention
International Travel and Tourism Management; Eco-tourism Studies Eco Tourism Studies The focus and concentration of my studies has been in sustainable and thoughtful expansion through research and development.
Coaching tailored to the associates learning style
Metrics relevant to goals and budgets
Team based collaborative process
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