manager of quality hr resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Executes great communication and understanding to partnership, company, and employee needs.
Skills
Problem-solving abilities
Staff training and development
Policy reinforcement
Employee supervision
Critical Thinking
Organization and Time Management
Prioritizing and Planning
Adaptable to Changing Conditions
Willing to Learn
Proactive and Focused
Microsoft Office
Project Management
Processes and procedures
Client Relationships
Work History
10/2021 to CurrentManager of Quality/HRAbb Ltd | Ozark, AR,
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Evaluated quality problems and performed assessments to identify and resolve issues.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Adhered to all legal, safety and health standards.
Developed and deployed production control plans and created work instructions and procedures.
Improved quality processes for increased efficiency and effectiveness.
Devised specifications for processes.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Cross-trained existing employees to maximize team agility and performance.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Prepared and recommended long-range plans for development of department personnel.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
10/2020 to 10/2021Supervisor of Quality/HRAgilis Co. | City, STATE,
Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Developed and initiated standards and methods to fully inspect, test and evaluate completed work in all processes of services.
Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
Reported on short- and long-term trends in production to help management make proactive decisions.
Applied coaching techniques and tools to support managers and team members in improving performance.
Determined quality department standards, practices and procedures.
Recorded, analyzed and distributed statistical information.
Implemented new quality assurance and customer service standards.
Monitored staff organization and suggested improvements to daily functionality.
Established and tracked quality department goals and objectives.
Managed team of 4 employees, overseeing hiring, training, and professional growth of employees
10/2018 to 10/2020Quality SpecialistAgilis Co. | City, STATE,
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Developed monthly invoices
Monitored process standards and quality-control programs.
Promoted adherence to quality standards by educating personnel on quality control.
Fixed identified issues to increase productivity and boost workflows.
Planned and devised cohesive test plans for projects using advanced testing technologies.
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
Education
Expected in 10/2017 to to Nursing Assistant Degree | MedicalRiverland Community College, Austin, MNGPA:
Expected in 12/2013 to to Medical Administrative Diploma | MedicalUltimate Medical Academy - Clearwater, Clearwater, FL, GPA:
Expected in 05/2013 to to Associates in Health Services | MedicalUltimate Medical Academy - Clearwater, Clearwater, FLGPA:
Expected in 05/2007 to to High School Diploma | NRHEG High School, New Richland, MN, GPA:
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