Nursing Manager of Quality and Care Coordination dedicated to ensuring, promoting, and improving quality care delivered in the hospital environment. Possess strong decision skills and understanding of the importance of seeking new innovative processes to drive continuous quality improvement.
Registered Nurse Practitioner in the State of Indiana, License number 28133067A
Board Certified in Infection Prevention and Control 2010 to present, License number 103496
Nonviolent Crisis intervention-Crisis Prevention certified through Crisis Prevention Institute 2014 to present
Black Belt trained in Lean Six Sigma principles. Completed education July 2015.
Dedicated team player
Focused and driven
Meticulous attention to detail
Maintains strict confidentiality
Strong planning skills
Strong work ethic
Good written communication
Exercises good judgment
Excellent communication skills
Complex problem solving skills
Dedicated patient advocate
Knowledge of Acute and rehabilitative care
Committed to compliance reporting
Effective policy and program development
Infection and Disease prevention
Crisis intervention and resolution
Knowledge of public health nursing principles and processes
Microsoft Office Suite competence
Quality assurance and control
Data collection and analysis
Electronic Medical Record (EMR) software
Performance tracking and evaluation
Excellent knowledge and experience of nursing care
Excellent leadership, customer service, and communication
Compassionate nature and ability to provide customer service and patient advocacy
Comprehensive knowledge of infection control program
Root Cause Analysis investigations
Risk Assessment (FMEA)
Incident reporting database administrator
Floyd Memorial Hospital and Health ServicesJuly 2013 to CurrentManager of Quality and Care Coordination New Albany, IN
Review and make use of technology in streamlining quality
Collaborate with physicians, nursing staff, and other
departments to improve quality of care delivery to patients.
Establish policies and procedures compulsory according to
Plan, organize, and coordinate readmission team to collaborate with extended care facilities to prevent unnecessary readmission and reduce overall Medicare spending per beneficiary.
Design quality activities, facilitate teamwork, and
implement project plans to elevate the organization's CMS data measures and Value Based Purchasing scores.
Provide reports of quality activities and outcomes to
Monitor Quality Improvement Program compliance with
regulatory and accrediting agencies.
Maintain the hospital incident reporting system and tracks for timely follow up and trending of data for improvement efforts.
Ensures timely submission of quality reporting data via Quality Net.
Ensures Medicare conditions of participation are being met in all coordination of care and discharge planning.
Coordinate all regulatory responses regarding inquires, complaints, or improvement plans to ensure compliance and proper monitoring of the submitted plan.
Perform managerial duties and oversight to the following departments:
Admitting Nurses/Bed Control
Palliative Care Team
Nursing Resource Float Pool
Floyd Memorial Hospital and Health ServicesAugust 2015 to July 2013Infection Prevention Coordinator New Albany, IN
Responsible for engaging the multidisciplinary team in
the annual hospital infection prevention and control risk assessment to
develop, manage, implement and evaluate activities throughout the facility.
Daily surveillance of microbiology lab results to
identify communicable diseases, hospital acquired infections and reporting to
local and state health departments.
Initiate proper isolation protocols
for patients identified as having communicable disease.
exposed employees and patients in collaboration with employee health medicine
and patient physicians.
environmental rounds of both inpatient and outpatient areas with direct
communication of identified patient safety or regulatory concerns to managers.
resource for infection control for hospital and offsite practices.
Educate all new
associated during orientation regarding bloodborne pathogens, hand hygiene,
disease prevention, and sharps injury prevention.
participant in all phases of construction projects to include design to ensure
compliance with state regulations and CDC guidelines. Also responsible to issue
ICRA permit pre-construction.
include both medical and surgical intensive care units as well as step down
Infection control activities in over 20 outpatient practices.
measure hand hygiene compliance, isolation, healthcare acquired MRSA, healthcare acquired Cdifficile, healthcare acquired other organisms of interest, healthcare acquired blood-stream infections, healthcare acquired urinary catheter infections, ventilator associated events, and surgical site infections with reporting hospital wide at bi-monthly to Infection Control Committee.
with the Human Resource Department and Occupational Health to ensure employee
health issues are addressed in a timely manner.
organizing and providing influenza immunizations annually.
with environmental services manager, safety officer, and risk manager in all
departments of the hospital to identify any opportunities for improvement and ensure
data on all measures collected to educate and inform staff of progress and
areas needing attention with ultimate reporting to Medical Executive Committee,
Board Quality and Board of Trustees.
Ensure the availability of a place and
supplies required for isolation.
education programs to provide staff with knowledge and skills on the practice
of infection control and preventive measures for provide a safe environment for
customers and employees.
Floyd Memorial Hospital and Health ServicesJanuary 2007 to August 2008Case Manager New Albany, IN.
Mentor and training with Infection Control Nurse.
Credentialing/education of entire hospital Nursing staff on infection prevention, proper hand washing, identifying and reporting of potentially infectious conditions of patients, correct isolation of patients as well as proper cohorting, proper collection of cultures, MRSA, VRE, MDRO education, and correct use and disposal of personal protective equipment.
Reporting of cases to State Department of Health and County Health Departments.
Triage calls from previous patients, family, and members of the community regarding questions of infectious conditions and provide education.
Maintenance of MRSA, VRE list for hospital.
Floyd Memorial Hospital and Health ServicesJanuary 2004 to January 2006Case Manager New Albany, IN
Identifying patients with complex needs and arranging needed resources for discharge i.e.home health care and durable medical equipment.
Coordinating and communicating with Physicians to plan for potential needs of patient and families.
Communicating and interacting with families to assist in triaging and tailoring appropriate discharge settings i.e. home, rehab, long term acute care, and skilled nursing care.
Utilization Review and maintaining appropriate documentation to support medical necessity of inpatient cases.
Very low rate of denial of payment on case load.
Continued to be active member of C.A.R.E. committee.
Floyd Memorial Hospital and Health ServicesJanuary 1999 to January 2004Staff Nurse New Albany, IN
Responsibilities include: direct patient care, performing duties of charge nurse, and assisting in coordination of outpatient infusions/injections after business hours.
Chosen by Nursing Director to chair Patient Satisfaction Committee.
Responsibilities include tracking Press Ganey surveys and planning ways for staff to improve scores (satisfaction).
Chosen by Nursing Director for Outpatient Task Force.
Assisting in facilitation of care of outpatients.
Increasing continuity of care.
Decreasing waiting times for labs, pharmacy delivery, registration process and actual procedures thus improving patient satisfaction.
Active member of C.A.R.E.committee.
Assisting in decision making process for recognition of associates and planning activities for recognition of performance.
Began performing duties of Charge Nurse in August 1999.
Responsible for training new employees.
Performance evaluations during probationary period.
Assist with staffing duties.
Troubleshooting patient and family concerns/complaints and assisting in resolution.
Received numerous C.A.R.E. awards nominated by both patients and associates.
American Cancer Society Relay for Life team member.
Received "exceeds standards" on all performance reviews.
Southern Indiana Rehabilitation HospitalJanuary 1999 to January 2000Nursing Supervisor New Albany, IN.
Functions included interviewing potential employees, performance evaluations conflict resolution and staffing duties.
Southern Indiana Rehabilitation HospitalJanuary 1996 to January 1999Staff Nurse New Albany, IN
Began performing duties of weekend Charge Nurse August 1996.
Only Registered Nurse selected to represent Nursing staff on the Communications Task Force.
Conducted orientations to new staff members.
Achieved rating of "excellent" on all employee evaluations.
Southern Indiana Rehabilitaiton HospitalJanuary 1995 to January 1996Advance Nursing Assistant New Albany, IN
Performed basic nursing tasks upon completion of orientation.
Achieved rating of "excellent" on all employee evaluations.
Education and Training
Indiana University Southeast1996Bachelors of Science: NursingNew Albany, INNursing Elected nursing class Vice-President 1994-1996.