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manager of new store operations resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Experience
05/2014 to 11/2020
Manager of New Store Operations Adventist Health System Houston, TX,
  • Trained new Store Managers on the POS, scheduling, interviews, hiring, new hire training and essential leadership qualities.
  • Responsible for leading a team by delegating duties, assigning tasks and assuring all team members are prepared for each shift.
  • Responsible for the training and development of staff throughout NYC stores.
  • Helped implement company training/ operational booklet.
  • Helped design training guideline Follow inventory control procedures and guidelines Assisted with labor management cost and payroll Followed all policies and operational procedures, including cash handling and opening and closing responsibilities.
  • Organized service staff employee orientations, leading on site set-up of new stores.
  • Assisted all front of the house operations for grand opening events.
  • Utilizing front of the house standard operating procedure for set-up.
  • Assured that brand integrity was honored and created a comfortable and welcoming environment with all guests and staff.
  • Coached staff and communicated important information to all team members.
  • Assured that all upper management sales goals were met.
  • Assisted owner and upper management with evasive and creative new ideas to improve sales and operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Translated marketing information into strategic plans for establishment.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
08/2016 to 04/2017
Clerical Support Specialist Leslie's Pool Supplies (Dba) Santee, CA,
  • Answered telephone calls per day to schedule appointments and answer patient questions.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints.
  • Responsible for giving support to Nursing department and assisting Coordinating manager with scheduling -GYN Oncology and Urology surgeries with available providers.
    -Assuring that organization gets paid by closing patients visits and all insurance verification is processed properly.
    -Completed patient experience surveys daily with patients during their visits.
  • Monitored where quality of care and improvement should be focused.
    -Implemented different sign in clipboards for patients during visits to cut down wait time and organization for clerks, nursing staff, and providers.
    -Worked on insurance verification work list, checked patients in.
  • Closed Preexisting visits after entering pharmacology prices for vaccinations and or services provided during patients last visit at practice utilizing the hospitals MRN program; Sorian.
    -Provided clerical staff with any tasks and or duties they needed assistance with such as paper organization, scanning, faxing, and printing documents needed.see less
04/2012 to 05/2014
Assistant Store Manager Trek Bicycle Corp Sacramento, CA,
  • Trained and developed partners to demonstrate all company customer service standards, operating standards and company core values.
  • Ensured all customers received the highest quality product and customer service possible and ensured store appearance and equipment was maintained in a consistent manner.
  • 2 Resolved partner complaints and concerns, provided ongoing performance feedback and counsels partners when necessary.
  • Ensured all cash handling and cash register functions were performed in an accurate and consistent manner.
  • Protected employees and customers by providing a safe and clean store environment.
  • Contribute toward store profitability by seeking opportunities to increase sales, managing appropriate inventory and cost of goods control.
  • Organized work throughout the store in a manner that facilitates efficient customer services and profitable operations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Assessed, optimized and elevated operations to target current and expected demands.
03/2010 to 01/2013
Sales Lead Foot Locker City, STATE,
  • Properly greeted and assisted customers Applied sales techniques to sell the Foot Locker products Performed product demonstrations and fitting and/or sizing for potential customers.
  • Responsible for leading a team towards all sales goals set by management.
  • Assisted with store to store shipment and inventory management.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Researched items at other locations to find products requested by shoppers.
  • Checked store shelves and restocked products from inventory in back room.
Education and Training
Expected in 2017 to to
Bachelor's Degree: Health Services Administration
Lehman College - Bronx, NY
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Lehman College

Job Titles Held:

  • Manager of New Store Operations
  • Clerical Support Specialist
  • Assistant Store Manager
  • Sales Lead

Degrees

  • Bachelor's Degree

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