Results-focused Technology professional with strength in hardware, software and customer service. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and service knowledge to promote customer satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Provides leadership for the Product Support group within Bancsource. Work with Field organization and Management to provide superior levels of Product support , Training classes and Product Help desk. Provide consultation in one or more areas for the design, development and implementation of technical products and equipment engineering systems. Recommends alterations and enhancements to improve quality of products and/or procedures. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Provides overall direction and guidance to the operational activities of the organization with the objective of maximizing growth and profitability as well as day-to-day leadership and management to all company operations functions. Manages organization operations by directing and coordinating activities consistent with established goals, objectives, and policies to include Maintenance, IT and manufacturing. Implements programs to ensure attainment of business plan for growth and profit. Provides direction and structure for operating units. Implements improved processes and management methods to generate higher ROI and workflow optimization.
Developed a polished expertise in leadership, maintenance, IT management, personnel management, finance, training and problem solving in over 20 years serving in the U.S. Army. Dedicated professional with reliable and solid work ethic. Honored with numerous commendations and awards for outstanding leadership, general management and field operations.
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