Manager Of Human Resources/Customer Service Resume Example Company Name

Shayla Wright-Harris

Summary

Human Resources Manager offering over 20 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with Customer Service managers to build organization to meet performance goals. Strong background in directing hiring practices, , developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Work ethic
Employee engagement
Compliance
Staff compensation
Human resources operations
Staffing and recruiting professional

Leadership development
Recruitment and hiring
Communication
Multitasking
Microsoft Office
Employee relations

Experience

Manager of Human Resources/Customer Service , Company Name, October 2010-CurrentCity, State

Set clear expectations and helped employees pursue optimal paths for achieving each target.
Interviewed, hired and trained new quality-focused customer service representatives.
Delivered continuous training to associates to maximize performance and customer relations skills.
Evaluated employee job performance and motivated staff to improve productivity.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Maintained knowledge of company's policies and services to reduce any complaints or concerns.
Oversaw and assessed Customer Service Management staff activities to provide personnel with regular performance-related feedback.
Created training manuals targeted at resolving simple and difficult customer issues.

Retail Sales Associate, Company Name, March 2019-August 2021City, State

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Monitored team sales targets and addressed deficiencies.

Customer Service Manager, Company Name, June 2000-October 2010City, State

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers and customer service team members to maintain positive and successful work environment.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Organized clerical shift assignments to meet expected financial goals for company.
Relayed productive customer feedback to clerical and delivery team
Delivered continuous training to associates to maximize performance and customer relations skills.

City Mail Carrier, Company Name, October 1996-June 2010City, State

Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Routed all classes of mail in sequence of delivery along established route.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Handled undeliverable mail in accordance with established procedures.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Cleaned and checked over vehicle after completion of all daily deliveries.
Obtained receipts for registered and certain insured mail.
Furnished customers with postal information and provided change of address information and other related postal forms.
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Used portable electronic scanner to track parcels and record tracking progress.
Acquired customer signature for registered and insured mail.
Collected customs charges, postage due and C.O.D. payments.
Furnished customers with postal information, change-of-address cards and other postal forms.
Delivered various types of mail on routes according to strict timelines.

Education and Training

Some College (No Degree)Business Administration, , York College of The City University of New York, CityState

Completed professional development in Business Administration
Major in Business Management

High School DiplomaJamaica Gateway To The Sciences, , CityStateJune 1995

Accomplishments

Improved customer retention in 2020 by 43% from the previous five years.
Reduced staff turnover by 11.2% in one year by implementing several well-received team and morale-building programs.
Consistently maintained high customer satisfaction ratings.

Resume Overview

School Attended

York College of The City University of New York
Jamaica Gateway To The Sciences

Job Titles Held:

Manager of Human Resources/Customer Service
Retail Sales Associate
Customer Service Manager
City Mail Carrier

Degrees

Some College (No Degree)
High School Diploma

Manager of Human Resources/Customer Service Resume Example

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