Manager Of Human Resources Customer Service resume example

• Effectively inform Managers on recruitment and placement procedures.
• Worked with EEO ( Equal Employment Opportunity) on complaints involving employees in the office.
• Effectively trained other Managers and Executives on parcel pick up tools to increase efficiency and business.
• Step2 designee for all formal grievances. Processed each grievance and made decisions based on respective bargaining unit.
• Provided HR consultation services to leadership and department heads.
• Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
• Mentored team members to succeed and advance within department and company.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Evaluated employee skill levels and implemented new techniques to boost staff knowledge.

. Developed Hiring and Recruitment policies.

• Investigated inquiries on Hostile Work Environments and Sexual Harassment with assist of Zero Tolerance for Jamaica stations
• Created job postings, reviewed resumes, conducted interviews for onboarding employees in all hiring placement of qualified candidates.
• Prepares Ad-hoc reports
• Gather information and translates findings into specific corrective action or other appropriate measures.
• Held exit interviews and documented information discussed with employees.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Demonstrate excellent judgement, troubleshooting, problem solving, handles multiple priorities simultaneously.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Compiled reports to provide management with accurate information and comply with policies and procedures.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
• Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
• Compiled reports to provide management with information on policies and procedures
• Researched and evaluated laws and regulations that assisted with labor negotiations.
• Written and orally presents information to senior managers that provides advice to managers and supervisors on complex employee relations

• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Interviewed, hired and trained new quality-focused onboarding employees
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Evaluated employee job performance and motivated staff to improve productivity.
• Responsible For revenue. Increased negative reporting revenue in 2018 to 7% increase.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Maintained knowledge of company's policies and services to reduce any complaints or concerns.
• Oversaw and assessed Customer Service Management staff activities to provide personnel with regular performance-related feedback.
• Created training manuals targeted at resolving simple and difficult customer issues.
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Oversaw financial management, budget management, accounting and payroll activities.
• Controlled departmental facilities use and approved requests for repairs or improvements.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
• Collected customer fees, managed refunds and provided complete sales documentation.
• Accounting,Purchasing inventory.

• Researched and developed strategies for best practices and promoting profitability.
• Established positive rapport with customers and customer service team members to maintain positive and successful work environment.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Evaluated employee job performance and motivated staff to improve productivity.
• Responded to in-person and online customers to improve company customer service ratings.
• Step 2 designee for all formal grievances and met with 3 USPS unions.
• Trained employees on safety processes and procedures
• Assisted in new employee onboard hiring .Created jobs,reviewed resumes and all placement activities. for office
• Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
• Checked office stock to determine supply levels and maintain inventory.
• Worked closely with human resources to support employee management and organizational planning.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Researched and developed administrative policies, procedures and guidelines to facilitate operations.
• Attendance and compensation control

• Delivered mail along prescribed route and retrieved additional mail from relay boxes.
• Routed all classes of mail in sequence of delivery along established route.
• Observed road rules, weather and road conditions and other factors to maintain safe driving record.
• Handled undeliverable mail in accordance with established procedures.
• Separated mail to be transported to relay boxes along route for subsequent delivery.
• Cleaned and checked over vehicle after completion of all daily deliveries.
• Obtained receipts for registered and certain insured mail.
• Furnished customers with postal information and provided change of address information and other related postal forms.
• Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
• Used portable electronic scanner to track parcels and record tracking progress.
• Acquired customer signature for registered and insured mail.
• Collected customs charges, postage due and C.O.D. payments.
• Furnished customers with postal information, change-of-address cards and other postal forms.
• Delivered various types of mail on routes according to strict timelines.