Proven abilities involving: customer relations management, budgeting and planning, administrative staff management, program development and implementation, human resources, office services, facilities/construction, vendor relations, cost containment, process improvement and project management.
Designed and implemented, with HR and Secretarial Management, a six module Training Program to address the changing role of the Secretary, reducing training costs, focusing training on the needs of the Practice and eliminating Secretarial time spent out of the office.
Realigned travel department to decrease average call holding time from 90 seconds to 30 seconds.
Increased participation in Cafe' by 10% by reviewing and revising menus based on ticket history; performed a renovation of the servery.
Post 9/11 located litigation department to temporary space in another law firm.
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