Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Proven abilities involving: customer relations management, budgeting and planning, administrative staff management, program development and implementation, human resources, office services, facilities/construction, vendor relations, cost containment, process improvement and project management.

  • HR
  • Management
  • Leadership
  • budget
  • training
  • process improvement
  • project management
  • recruiting

  • Power Point
  • Microsoft Office
  • Excel

Designed and implemented, with HR and Secretarial Management, a six module Training Program to address the changing role of the Secretary, reducing training costs, focusing training on the needs of the Practice and eliminating Secretarial time spent out of the office.

Realigned travel department to decrease average call holding time from 90 seconds to 30 seconds.

Increased participation in Cafe' by 10% by reviewing and revising menus based on ticket history; performed a renovation of the servery.

Post 9/11 located litigation department to temporary space in another law firm.

02/2008 to Current Manager of Human Resources & Administration HAWKINS DELAFIELD & WOOD LLP | City, STATE,
  • Develop, analyze, assess and achieve overhead budgets and capital projects Determine operational staffing requirements and hiring and training processes to ensure compliance with the firm's goals and objectives.
  • Suggest and implement departmental policies, goals, objectives and procedures, conferring with the executive committee.
  • Direct and coordinate all human resources & administrative activities for 8 offices throughout the US.
  • Responsible for all recruiting, hiring, on/off boarding and terminations for 8 offices (legal and non-legal staff).
  • Manage 20 paralegals, 22 financial analysts in the NY office and 100 administrative assistants.
  • Responsible for assignments and training.
  • Manage facilities, catering, messenger/mailroom, duplicating /copying, library and records departments.
  • Oversee construction projects from conception to end and participate in lease negotiations.
  • Develop and manage vendor relationships.
  • Designed and manage the disaster recovery program.
06/2006 to 02/2008 Director of Secretarial Services & Document Production WHITE & CASE LLP | City, STATE,
  • Managed 180 administrative assistants and document production staff for the New York office.
  • Provided coaching, counseling and disciplinary action as required.
  • Designed, and led a team of 6 through, a global change management initiative that created career paths and reduced costs.
  • Reviewed compensation levels and made recommendations to managers to address pay deficiencies.
  • Drove the performance management process including reviews and programs for improvement.
  • Developed employee engagement initiatives to achieve buy in on programs and policies.
  • Prepared and managed a budget of $20 million dollars.
  • Responsible for all regulatory compliance issues regarding ADA, EEO, FMLA, OSHA and FLSA.
  • Managed the vendor relationship with outsourcing of the document production and mailroom services departments.
02/2000 to 09/2005 Legal Manager of Secretarial Services Manager of Secretarial Services Cleary Gottlieb Steen & Hamilton | City, STATE,
  • Managed the workflow and assignments of 175 administrative assistants.
  • Introduced employee engagement initiatives that produced high performance teams and increased morale.
  • Prepared compensation and ensured that salaries were competitive with market.
  • Cultivated an environment of collaboration and creativity to ensure that programs met the needs of employees and the Firm.
  • Surveyed attorneys to identify deficiencies in training and implemented training programs to address the gap.
  • Post 9/11 was responsible for relocating litigation department to temporary space.
  • Assigned office space to associates following the firm's diversity model.
1998 to 2000 Director of Human Resources & Administration HOWARD RUBENSTEIN COMMUNICATIONS | City, STATE,
  • Implemented talent attraction, retention, and development initiatives.
  • Guided the recruitment function for mid- to senior-level positions.
  • Managed benefit administration plans and programs including base salary, variable pay (bonus and incentives); performance management; executive compensation; medical, dental, life and disability insurance; employee assistance; and retirement plans; as well as employee recognition programs.
  • Managed the implementation and administration of the agency's Affirmative Action Plan.
  • Prepared and submitted EEO-1 reports.
  • Championed agency culture of learning and development by making orientation and on-boarding process one on one; worked with senior management to create an annual training program to grow and retain staff at all levels.
  • Managed the full range of staffing responsibilities including developing staffing strategies and plans to identify talent within and outside the corporation for positions of all levels.
01/1997 to 01/1998 Advertising Director of Administration YOUNG & RUBICAM | City, STATE,
  • Restructured the recruitment process and reduced costs by implementing a college campus recruiting initiative.
  • Managed the administrative staff of 250 assistants.
  • Lead talent management efforts to strengthen business capabilities.
  • Included leveraging talent assessment process, recognition programs, recruiting and retention strategies/goals.
  • Served as a coach to EVP's and managers in building high performing teams and employees.
  • Managed employee relations issues in partnership with managers and human resources.
  • Served as a contributing member of the HR leadership team and assumed responsibility for agency-wide initiatives as requested.
  • Consulted with senior leadership team on issues of organizational design and effectiveness and served as a change agent in implementing organizational changes.
1988 to 1997 Director of Human Resources & Administration BWD GROUP LIMITED | City, STATE,
  • Directed and maintained all aspects of a 100,000 sq.
  • ft.
  • facility and satellite office in FL.
  • Implemented a concierge service and conference room booking tool.
  • Oversaw library services and messenger/mailroom departments.
  • Managed house-keeping and maintenance and worked closely with building security.
  • Oversaw all construction and re-decorating projects.
  • Oversight for daily operations including budgeting and forecasting.
  • Sourced and managed the vendor selection and relationship.
Expected in 2015 Associate of Science | Business Administration Ashford University, Clintonville , Iowa GPA:

Business Administration

  • Managing staff/ work flow,
  • budgeting
  • re-engineering processes and procedures to meet the changing needs of the organization
  • project management

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School Attended

  • Ashford University

Job Titles Held:

  • Manager of Human Resources & Administration
  • Director of Secretarial Services & Document Production
  • Legal Manager of Secretarial Services Manager of Secretarial Services
  • Director of Human Resources & Administration
  • Advertising Director of Administration
  • Director of Human Resources & Administration


  • Associate of Science

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