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manager of event operations resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

High-energy focused , professional offers 15+ years' of sales, catering and event planning experience. Promote customer satisfaction through exceptional service. Hands on expertise in on and off-site events.

Accomplishments
  • Strengthening controls and accountability through the creation of policies, procedures, standards, and performance goals.
  • Improving productivity and boosting profits through open communications, staff development / training, and employee relations.
  • Spearheading startup and execution of VIP relations, contract negotiations, kitchen operations, and customer service functions.
  • Planning events and carrying out marketing, budgeting, cost containment, and quality management initiatives to ensure seamless delivery of daily events / operations.
  • Coordinating all conference planning activities - room reservations, floor planning, catering services, entertainment and catering contracts.
Experience
Manager of Event operations, 09/2014 to 07/2015
Compass Group Usa IncSpringfield, MA,
  • Secure contracts and manage corporate and social business initiatives for the Cincinnati Museum Center and the Freedom Center with revenues over $125K per month.
  • Lead all liquor management including purchasing, bar sales, billing and inventory.
  • Accountable for every logistical element of event food and beverage, room set-ups, audio visual and external vendors.
Manager of Catering Operations -SODEXO, 07/2013 to 08/2014
EliorPineville, LA,
  • Managed all aspects of facility set up for food and beverage services.
  • Hired and Supervised banquet servers, catering attendants and bartenders Assisted with unit cost controls regarding food, beverage, decoration and other equipment purchases.
  • Coordinated with Chef and planned event menus.
Director of Hospitality- Morrissey Hospitality Company , 11/2012 to 05/2013
Hillcrest Golf ClubCity, STATE,
  • Manage and coordinate all points of guest contact within the club, responsible for leading daily operations of the restaurant, bar, catering sales and operations.
Sales and Event Manager, 12/2010 to 12/2012
Earl Brown Heritage CenterCity, STATE,
  • Contracted new group business in both corporate and social markets.
  • Obtained new accounts by attending trade shows, developing sales promotions and prospecting contacts via phone and in person.
  • Worked in conjunction with the on-site catering department to detail all room, audio visual, menu and logistic information.
DIRECTOR of CATERING-ARAMARK, 04/2007 to 03/2010
3M World HeadquartersCity, STATE,
  • Delivered highly motivated and effective performance in all areas of catering operations management and provided strong leadership and staff motivation.
  • Earned recognition for coordinating and directing all-campus holiday reception held in 9 locations for 10,000 3M employees (2009) and served as key player in opening local and national ARAMARK accounts.
CATERING SALES MANAGER, 01/2007 to 03/2007
Bella Italian GrillCity, STATE,
  • Provided management and communications expertise to book private parties, spearhead restaurant promotions, and oversee offsite catering events.
DIRECTOR of CATERING, 11/2005 to 2007
Radisson Hotel & Conference CenterCity, STATE,
  • Recruited to manage and direct staff members and activities for 25,000 sq ft conference center, establish positive relationships with customer base, and provide comprehensive planning services for corporate meetings, holiday galas, weddings, and other types of engagements.
  • Realized 10% increase in sales through comprehensive training and coaching of catering managers.
DIRECTOR of OPERATIONS- Morrissey Hospitality Companies, 03/2005 to 07/2005
Park Place Event CenterCity, STATE,
  • Contributed to success of 24,000 sq ft event center, served as key member of re-organization team and oversaw full life-cycle of high profile, large-scale social and corporate events
CATERING / CONVENTION SERVICES MANAGER, 02/2004 to 03/2005
Hilton OmahaCity, STATE,
  • Tapped to serve on team tasked with April 2004 launch of AAA, 4-Diamond property boasting 450 rooms and 23,000 sq.ft.of meeting and banquet space.
  • Managed all corporate and social business accounts, skillfully coordinated the seamless administration of events throughout the Berkshire Hathaway (Warren Buffet) Annual Stockholder's Meetings and directed high dollar wedding for the Mayor of Omaha's son.
Senior Catering Sales Manager -Morrissey Hospitality Companies , 07/2001 to 02/2004
Wildside CaterersCity, STATE,
  • Secured contracts and managed corporate and social business initiatives for the Saint Paul River Centre, Roy Wilkins Auditorium,Xcel Energy Center and 317 on Rice Park with revenues over $200K per month
  • Coordinated event catering services for President George W. Bush, Director of Homeland Security Tom Ridge ( Aug 2003)
  • Coordinated on and off-site events throughout NHL All-Star Game Week (Jan 2004)
Education
Bachelor of Science: HOTEL & RESTAURANT MANAGEMENT Property Management, Expected in
University Wisconsin STOUT - Menomonie, WI
GPA:

HOTEL & RESTAURANT MANAGEMENT

Skills

coaching, contracts, directing, inventory, leadership,meetings, operations management, purchasing, reception, sales, phone, trade shows

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Resume Overview

School Attended

  • University Wisconsin STOUT

Job Titles Held:

  • Manager of Event operations
  • Manager of Catering Operations -SODEXO
  • Director of Hospitality- Morrissey Hospitality Company
  • Sales and Event Manager
  • DIRECTOR of CATERING-ARAMARK
  • CATERING SALES MANAGER
  • DIRECTOR of CATERING
  • DIRECTOR of OPERATIONS- Morrissey Hospitality Companies
  • CATERING / CONVENTION SERVICES MANAGER
  • Senior Catering Sales Manager -Morrissey Hospitality Companies

Degrees

  • Bachelor of Science

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