High-energy focused , professional offers 15+ years' of sales, catering and event planning experience. Promote customer satisfaction through exceptional service. Hands on expertise in on and off-site events.
Accomplishments
Strengthening controls and accountability through the creation of policies, procedures, standards, and performance goals.
Improving productivity and boosting profits through open communications, staff development / training, and employee relations.
Spearheading startup and execution of VIP relations, contract negotiations, kitchen operations, and customer service functions.
Planning events and carrying out marketing, budgeting, cost containment, and quality management initiatives to ensure seamless delivery of daily events / operations.
Coordinating all conference planning activities - room reservations, floor planning, catering services, entertainment and catering contracts.
Experience
09/2014 to 07/2015
Manager of Event operationsCompass Group Usa Inc – Springfield, MA,
Secure contracts and manage corporate and social business initiatives for the Cincinnati Museum Center and the Freedom Center with revenues over $125K per month.
Lead all liquor management including purchasing, bar sales, billing and inventory.
Accountable for every logistical element of event food and beverage, room set-ups, audio visual and external vendors.
07/2013 to 08/2014
Manager of Catering Operations -SODEXOElior – Pineville, LA,
Managed all aspects of facility set up for food and beverage services.
Hired and Supervised banquet servers, catering attendants and bartenders Assisted with unit cost controls regarding food, beverage, decoration and other equipment purchases.
Coordinated with Chef and planned event menus.
11/2012 to 05/2013
Director of Hospitality- Morrissey Hospitality Company Hillcrest Golf Club – City, STATE,
Manage and coordinate all points of guest contact within the club, responsible for leading daily operations of the restaurant, bar, catering sales and operations.
12/2010 to 12/2012
Sales and Event ManagerEarl Brown Heritage Center – City, STATE,
Contracted new group business in both corporate and social markets.
Obtained new accounts by attending trade shows, developing sales promotions and prospecting contacts via phone and in person.
Worked in conjunction with the on-site catering department to detail all room, audio visual, menu and logistic information.
04/2007 to 03/2010
DIRECTOR of CATERING-ARAMARK3M World Headquarters – City, STATE,
Delivered highly motivated and effective performance in all areas of catering operations management and provided strong leadership and staff motivation.
Earned recognition for coordinating and directing all-campus holiday reception held in 9 locations for 10,000 3M employees (2009) and served as key player in opening local and national ARAMARK accounts.
01/2007 to 03/2007
CATERING SALES MANAGERBella Italian Grill – City, STATE,
Provided management and communications expertise to book private parties, spearhead restaurant promotions, and oversee offsite catering events.
11/2005 to 2007
DIRECTOR of CATERINGRadisson Hotel & Conference Center – City, STATE,
Recruited to manage and direct staff members and activities for 25,000 sq ft conference center, establish positive relationships with customer base, and provide comprehensive planning services for corporate meetings, holiday galas, weddings, and other types of engagements.
Realized 10% increase in sales through comprehensive training and coaching of catering managers.
03/2005 to 07/2005
DIRECTOR of OPERATIONS- Morrissey Hospitality CompaniesPark Place Event Center – City, STATE,
Contributed to success of 24,000 sq ft event center, served as key member of re-organization team and oversaw full life-cycle of high profile, large-scale social and corporate events
02/2004 to 03/2005
CATERING / CONVENTION SERVICES MANAGERHilton Omaha – City, STATE,
Tapped to serve on team tasked with April 2004 launch of AAA, 4-Diamond property boasting 450 rooms and 23,000 sq.ft.of meeting and banquet space.
Managed all corporate and social business accounts, skillfully coordinated the seamless administration of events throughout the Berkshire Hathaway (Warren Buffet) Annual Stockholder's Meetings and directed high dollar wedding for the Mayor of Omaha's son.
Secured contracts and managed corporate and social business initiatives for the Saint Paul River Centre, Roy Wilkins Auditorium,Xcel Energy Center and 317 on Rice Park with revenues over $200K per month
Coordinated event catering services for President George W. Bush, Director of Homeland Security Tom Ridge ( Aug 2003)
Coordinated on and off-site events throughout NHL All-Star Game Week (Jan 2004)
Education
Expected in
Bachelor of Science: HOTEL & RESTAURANT MANAGEMENT Property Management University Wisconsin STOUT - Menomonie, WI GPA:
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School Attended
University Wisconsin STOUT
Job Titles Held:
Manager of Event operations
Manager of Catering Operations -SODEXO
Director of Hospitality- Morrissey Hospitality Company
Sales and Event Manager
DIRECTOR of CATERING-ARAMARK
CATERING SALES MANAGER
DIRECTOR of CATERING
DIRECTOR of OPERATIONS- Morrissey Hospitality Companies
