, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced customer service representative and care giver with over 10 years of experience in various e-commerce and location based industries. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Client Relationship Development
Shipping management
Package tracking
Good listening skills
Computer skills
Verbal and written communication
Reading comprehension
Cultural awareness
Organization and Time management
Written Communication
Clerical
Customer service
Project Management
Work History
02/2017 to CurrentManager of E-commerce BusinessUniversity Of Maryland | Berwyn Heights, MD,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Applied customer feedback to develop process improvements and support long-term business needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Recorded inventory sales into organization's weekly income report.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
Constructed new payment systems for online orders to optimize website shopping and boost sales.
Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
11/2016 to 07/2017Manager Pawtuxent Bed & Biscuit | City, STATE,
Developed schedule for kennel attendants to balance walking, feeding and socializing needs of all animals in care.
Managed administrative tasks, including scheduling, billing and payroll for staff of 12 kennel assistants.
Cared for animals, including dogs and cats for nights during owner absences.
Oversaw care, grooming and medication of pets during temporary kennel stays.
Assessed animals for signs of injury or illness, notifying managers or veterinarians as needed.
Planned and executed fundraising approaches and group events to boost revenue and expand facility outreach.
Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
Inspected facilities to determine maintenance needs.
Led daily meetings focused on safety, policy implementation and performance improvement.
Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
Maintained budget limitations in order to meet all objectives.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed and maintained courteous and effective working relationships.
07/2016 to 02/2017Independent ContractorKathy Clune | City, STATE,
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal installation solutions.
Collaborated closely with clients to better understand entire project scope.
Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
07/2011 to 07/2016Assistant Kennel ManagerCountryside’s Pet Paradise | City, STATE,
Managed administrative tasks, including scheduling, billing and payroll for staff of 14 kennel assistants.
Oversaw care, grooming and medication of pets during temporary kennel stays.
Cared for animals, including dogs, cats, and other exotic animals for nights during owner absences.
Developed schedule for kennel attendants to balance walking, feeding and socializing needs of all animals in care.
Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
Treated animal illnesses or injuries following experience or instructions of veterinarians.
Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
Maintained budget limitations in order to meet all objectives.
Planned and executed fundraising approaches and group events to boost revenue and expand facility outreach.
Inspected facilities to determine maintenance needs.
Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
Assessed animals for signs of injury or illness, notifying managers or veterinarians as needed.
Worked closely with our kennel manager and owner to maintain optimum levels of communication to effectively and efficiently complete projects.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Completed minor preventative maintenance and mechanical repairs on equipment.
Education
Expected in 05/2006Bachelor Of Arts | PsychologyElon University, Elon, NCGPA:
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