Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced customer service representative and care giver with over 10 years of experience in various e-commerce and location based industries. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Client Relationship Development
  • Shipping management
  • Package tracking
  • Good listening skills
  • Computer skills
  • Verbal and written communication
  • Reading comprehension
  • Cultural awareness
  • Organization and Time management
  • Written Communication
  • Clerical
  • Customer service
  • Project Management
Work History
02/2017 to Current Manager of E-commerce Business University Of Maryland | Berwyn Heights, MD,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Recorded inventory sales into organization's weekly income report.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
11/2016 to 07/2017 Manager Pawtuxent Bed & Biscuit | City, STATE,
  • Developed schedule for kennel attendants to balance walking, feeding and socializing needs of all animals in care.
  • Managed administrative tasks, including scheduling, billing and payroll for staff of 12 kennel assistants.
  • Cared for animals, including dogs and cats for nights during owner absences.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Assessed animals for signs of injury or illness, notifying managers or veterinarians as needed.
  • Planned and executed fundraising approaches and group events to boost revenue and expand facility outreach.
  • Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
  • Inspected facilities to determine maintenance needs.
  • Led daily meetings focused on safety, policy implementation and performance improvement.
  • Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
  • Maintained budget limitations in order to meet all objectives.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
07/2016 to 02/2017 Independent Contractor Kathy Clune | City, STATE,
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal installation solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
  • Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
07/2011 to 07/2016 Assistant Kennel Manager Countryside’s Pet Paradise | City, STATE,
  • Managed administrative tasks, including scheduling, billing and payroll for staff of 14 kennel assistants.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Cared for animals, including dogs, cats, and other exotic animals for nights during owner absences.
  • Developed schedule for kennel attendants to balance walking, feeding and socializing needs of all animals in care.
  • Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
  • Treated animal illnesses or injuries following experience or instructions of veterinarians.
  • Oversaw and disciplined permanent staff and rotating volunteers to keep operations at optimal levels and better serve animals.
  • Maintained budget limitations in order to meet all objectives.
  • Planned and executed fundraising approaches and group events to boost revenue and expand facility outreach.
  • Inspected facilities to determine maintenance needs.
  • Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
  • Assessed animals for signs of injury or illness, notifying managers or veterinarians as needed.
  • Worked closely with our kennel manager and owner to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
Education
Expected in 05/2006 Bachelor Of Arts | Psychology Elon University, Elon, NC GPA:
  • Graduated summa cum laude
  • Minored in Criminal justice
  • Graduated in Top 5% of Class
  • Member of Phi Kappa Phi

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Resume Overview

School Attended

  • Elon University

Job Titles Held:

  • Manager of E-commerce Business
  • Manager
  • Independent Contractor
  • Assistant Kennel Manager

Degrees

  • Bachelor Of Arts

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