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manager of collections resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Proficient collections professional seeking to advance to leadership position in the organization. Leveraging 10+ years of related experience as well as top strengths in Collectone software and management of large team to achieve optimal results. Dedicated and strong team leader with clear records of success meeting revenue and staff retention goals. Results-oriented and focused on building a positive rapport with clients to achieve repayment objectives. Ambitious Manager of Collections desiring to help organization generate more revenue using tried and true tactics that work effectively. Eager to take on high-volume operations in Healthcare industry.

Accomplishments
  • Successfully collaborated and completed CFPB audit
  • Collaborated with Meduit and CMRE team in the development of Synergy Plan
  • Designed and wrote Corporate and Department poilies and procedures
  • Been instrumental in implementation and management of a multitude of new clients
Skills
  • Critical Thinking
  • Adaptable to Changing Conditions
  • Willing to Learn
  • Data Analysis
  • Decision Making
  • Prioritizing and Planning
  • Business Relationship Management
  • Attention to Detail
  • In-Depth Research
Work History
10/2010 to Current
Manager of Collections Jost Chemical Co. Saint Louis, MO,
  • Responsible for managing overall Bad Debt functions of company and accountable for timely and efficient collections of all assigned accounts.
  • Manage staff of 70+ employees including management team
  • Collaborate with teams from Operations, IT, Sales & Compliance on development and implementation of effective collection strategies for accounts.
  • Design and implement policies, procedures and best practices for enhanced collections strategies
  • Maintain and develop relationships with VIP clients to ensure CMRE meets and exceeds expectations
  • Responsible for development and implementation of training for both Federal & State laws as well as company policy and procedure.
  • Exceeded goals through effective task prioritization and great work ethic
  • Drove operational improvements which resulted in savings and improved profit margins
  • Identified issues, analyzed information and provided solutions to problems
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Proved successful working within tight deadlines and fast-paced atmosphere
02/2014 to 08/2014
Training and Development Manager Abm Piscataway, NJ,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for more than 5 employees each month.
  • Assessed skill gaps for employees in Collections department and developed training courses to meet identified needs.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
01/2010 to 10/2010
Collections Supervisor Rexnord Corporation Simi Valley, CA,
  • Supervised and coordinated activities of collections employees attempting to collect monies owed from patients.
  • Identified needs and provided training to clarify expectations of collections agents.
  • Recommended and implemented techniques to improve productivity and cut costs for company.
  • Prepared and delivered performance reviews of collections agents to support continuous improvement of department.
  • Acted as central point of contact for both employees and patients on escalated collection issues.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Scheduled employees to provide full coverage of incoming and outgoing calls.
02/2006 to 01/2010
Collections Representative CMRE Financial Services, Inc. City, STATE,
  • Reached out to patients with past due accounts to recover lost revenue.
  • Counseled patients on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Achieved monthly goals of $75,000 through effective use of negotiation and collection skills.
  • Researched, analyzed and settled disputes from patients.
  • Maintained high volume of calls to meet and exceed company expectations.
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine patients reasons for delinquency.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Education
Expected in 06/2001 to to
High School Diploma:
Don Bosco Technical Institute - Rosemead, CA,
GPA:

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Resume Overview

School Attended

  • Don Bosco Technical Institute

Job Titles Held:

  • Manager of Collections
  • Training and Development Manager
  • Collections Supervisor
  • Collections Representative

Degrees

  • High School Diploma

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