manager of client services and field operations resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I have been a Business Owner, Inspector of Record, Project/Construction Manager, Special Inspector and QA/QC Manager/Inspector for 15 years and specialize in New Construction, Tenant Improvement, ADA Compliance, QA/QC and Risk Assessments (but not limited to). I was trained by multiple Construction Managers, Project Managers, Inspectors, Executives and Business Owners with over 60 years of combined experience. I have worked on projects ranging from simple small tenant improvements on up through multiple story new construction and ADA upgrades. I have also work as a Liaison between City Inspectors, Owners and General Contractors and have been closely involved with Engineers and Designers to address and resolve problems.
Skills
New Construction
Project Budgeting
Specification and Blueprint Interpretation
Quality Control Programs
Administrative Oversight
Decision Making
Problem Solving
Detail Focused
Analytical and Critical Thinking
Specifications Review
Building Codes and Regulations
Schedule Coordination
Scope Management
Subcontractor Management
OSHA Safety Requirements
Renovations, Building and Demolition
Conflict Mediation
Environmental Compliance
Client Relations
Hiring, Training and Management
Quality Inspection Reports
Documentation and Recordkeeping
Quality Control
Time Management
Experience
Manager of Client Services and Field Operations, 11/2020 - Current Suddath Companies – Seattle, WA,
QA/QC Inspections ranging from ground up, Foundation Inspections, CMU Inspections, Slab on Grade Inspections, Framing Inspections Building Envelope Inspections, Fit & Finish Inspections, Energy Inspections/Testing, scheduling, problem solving, strong communication, Microsoft Office/Teams
Web/app based programs specific to Quality Built.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Reviewed drawings and blueprints to complete inspection at appropriate levels.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Learned new testing methods through continued education and research.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Adhered to safety protocols to minimize equipment damage and avoid injuries.
Write detailed reports outlining performance, quality and defect rates.
Completed non-destructive tests and conducted continuous inspections.
Used specialized tools to take precise measurements of various aspects of samples.
Identified production concerns and worked with supervisors to understand and remedy situations.
Maintain a high level of Client and Customer Satisfaction.
Business Owner, 08/2007 - Current PROFESSIONAL INSPECTION AND TESTING, INC. – City, STATE,
Inspection, Management, Plan reading, Microsoft Office/Project, Quickbooks.
Conferred with customers to understand needs and finalize purchase orders.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set pricing structures according to market analytics and emerging trends.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Estimating, Scheduling, Trouble Shooting and Problem Solving, strong communication, knowledgeable in Codes & Standards, sampling as required by Code and Standards, knowledgeable in equipment and materials used.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Resolved issues quickly through meticulous research and quick decision making.
Inspector of Record, 11/2014 - 11/2020 4LEAF, INC – City, STATE,
Identified acceptable components and rejected defective products.
Filled out and submitted logs and paperwork on-time.
Trained and mentored new employees to maximize satisfaction and performance.
Generated detailed reports outlining inspection and testing results.
Participated in training to strengthen and develop inspector competencies.
Performed visual and NDT inspections using established tools to identify defects.
Checked safety and compliance of equipment, shipping containers and transport vehicles.
Adhered to all applicable compliance regulations regarding processes and subject materials.
Supervised and coordinated inspection activities, workflows and inspectors to achieve quality control benchmarks as well as to manage and maintain inspection facilities.
Performed routine inspections and delivered county reports to ensure that all finished construction was safe for human life.
Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
Oversaw all operational areas and set effective compliance, inspection and testing standards.
Project Manager, 11/2013 - 05/2014 LIFESTYLE COMMUNITES – City, STATE,
Overseeing 450+ apartment complex construction Starting from design phase on through to completion.
Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Set project schedules and oversaw milestones for duration of project.
Education and Training
High School Diploma: , Expected in - Department of Labor And Workforce - Gallatin, TN, GPA: Status -
: Construction Inspection, Expected in - Advance Contractor Training - Anaheim, CA, GPA: Status -
Certifications
ICC Commercial Building Inspector
ICC Structural Steel/Welding and Bolting Inspector
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