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manager of client it relations resume example with 15+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 14-year track record of success in Medical Sales/Leadership.

Skills
  • Administrative
  • Business processes
  • Customer service
  • Forecasting
  • Leadership
  • Marketing strategies
  • Sales
  • Territory management
  • Relationship building and management
  • Project Management
  • Microsoft Office Suite
  • Client Relationships
  • Sales expertise
  • Business Development
Work History
01/2015 to Current Manager of Client/IT Relations Kindred Healthcare | Gardena, CA,
  • Focus on maintaining and building the NJ/NY market for pathology and other testing in Urology, Gastroenterology, Women's Health and Podiatry specialties.
  • To help with setting up a lab, CLIA and CLIS license and ensuring the specimens are processed in a timely fashion.
  • Associate Project manager on Pandemic Response Laboratory in NYC for Covid-19 testing.
  • Successfully implemented the Mass testing in NJ and NY PRL Laboratory for COVID-19 while simultaneously aligning business needs with technical needs in the Lab.
  • Effectively managed a Large corporate Skilled Nursing Facility in NJ with 31 locations, provided them a way to maintain the health of their patients and employees in each center during the pandemic so they could manage the spread of the virus effectively and efficiently.
  • Help to facilitate IT solutions to clients where needed and train those individuals in the IT related Program.
  • Operationally enhance the Lab Operations to function with IT solutions where needed.
01/2012 to 06/2015 Pharmaceutical Sales Rep Shionogi Pharmaceuticals | City, STATE,
  • Achieving sales quota by effectively implementing marketing strategies and sales plan in Atlantic City, NJ Territory.
  • Sales Representative Women's Health Focusing on Dyspareunia and VVA, to implement growth in my territory to Gynecologists and Family Practitioners in the women's health market.
  • Provide current, accurate and meaningful product information to physicians, pharmacists, hospitals, and other customers, for the primary purpose of educating them and their staff on how their customers can benefit from our products and all that Shionogi has to offer.
  • Chosen to be a part of the Company Newsletter The Northeast Navigator.
  • Achieved Presidents Club for the 2014-selling year, which ended March 31, 2015.
  • Finished 10 out of 166 for 2014.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
01/2012 to 05/2012 Clinical Liaison Acuity Specialty Hospital | City, STATE,
  • Responsible for educating the medical community on all aspects of the Hospital and its services with emphasis on the referral and admission process.
  • Performs clinical assessments to determine appropriate patients for admissions to the Hospital.
  • Educated Case Managers, Social Workers, Physicians, and Nurses about LTACH, and what they offer to patients.
  • Developed a marketing plan to utilize in my territory of SNFs, Rehabs, Wound Care Centers, and Nursing Homes to encourage referrals.
  • Served as one of two onboarding and training Liaisons to train and educate the new liaisons on everything relating to assessments, hospitals and staff, and administrative work at the hospital for submitting an assessment to the leadership team.
  • Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
  • Responded to and investigated complaints and concerns of patients.
01/2007 to 01/2012 Osteoporosis Specialty Representative Eli Lilly Pharmaceuticals | City, STATE,
  • Responsible for promoting Osteoporosis suite of products to Endocrinologists, Rheumatologist's, Orthopedic Surgeons and high-volume Primary Care Physicians, as well as developing territory management plans and sales budgets to achieve objectives.
  • 100% achiever for fiscal years 2008-2011.
  • 110% achiever for fiscal years 2010.
  • Peak Performer (top 10% of company) for 2010.
  • Substantial market share increase in both key product launches for Forteo and Cymbalta.
  • Leading and directing efforts to develop relationships with target key physicians.
  • Working with Management to train new hires.
  • Implementing appropriate selling methodologies and practices to foster a culture of sales excellence.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
01/2006 to 01/2007 General Supply Manager Department Of Defense | City, STATE,
  • Responsible for primary leadership in development, implementation and monitoring of short-term and long-term supply demands for active soldiers.
  • Developed tools to provide quantitative data to support the formulation of business units/division strategy and budgets.
  • Maintained a high level of communication with clients to ensure a superior level of product feedback and customer service.
  • Prepared and developed overall budget and monthly forecasting of supplies and demand for fiscal year.
  • Utilized sophisticated computer software program to support soldier needs.
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Handled maintenance reports for orders requested and completed.
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
Education
Expected in 05/2006 Bachelor of Arts | Arts Management Stockton University, Absecon, NJ GPA:
  • Graduated with 3.4 GPA
  • Dean's List Spring 2005

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Resume Overview

School Attended

  • Stockton University

Job Titles Held:

  • Manager of Client/IT Relations
  • Pharmaceutical Sales Rep
  • Clinical Liaison
  • Osteoporosis Specialty Representative
  • General Supply Manager

Degrees

  • Bachelor of Arts

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