Manager of Business Development and Sales Resume Example
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MANAGER OF BUSINESS DEVELOPMENT AND SALES
Summary
Hardworking and reliable Sales Manager with strong ability in sales and customer-based relations. Offering polished & articulate professional adept at relating and engaging potential customers, and diverse levels of sales and administrative personnel. Highly organized, proactive, and punctual with team-oriented mentality.
Skills
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Experience
10/2014 - 10/2020Manager of Business Development and SalesB Hotels & Resorts | Tampa , FL
- Supported all sales team members to drive growth and development.
- Led sales planning, development and account management for local territory.
- Exceeded overall sales goals by 28% using consultative and value-driven approach.
- Supervised and trained 7+ employees on successful selling techniques.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Conducted market research and reported on competitors.
- Updated procedures for customer service to increase productivity and maximize retail sales.
- Hired and motivated 20+ member sales team achieving over $225,000 in new sales per year.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Created presentation materials for sales, customer relations, and management purposes.
- Maximized sales by efficiently managing 7+ sales representatives.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Actualized strategies to continuously improve customer service, company or brand visibility, and various retail items provided.
- Coordinated Daily Field Reports (DFRs) and sent to clients every morning by 8 a.m.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
10/2012 - 01/2014Food and Beverage ManagerB Hotels & Resorts | Orlando , FL
- Created food displays according to established standards, replacing dated products with fresh.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Set tables for upcoming meal according to Food Service Guidelines Manual.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Provided exceptional service that reflected restaurant standards and core values.
- Assembled and served meals according to specific guest requirements.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
05/2008 - 01/2011Food and Beverage ManagerAll Ranks Club | City , STATE
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Oversaw daily food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Supervised staff preparing and serving 50+ meals per day.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
12/2008Associate of Arts: Liberal Arts And General Studies
Jones County Junior College | City, State
Jones County Junior College | City, State
- Philosophy Club Member
- Dean's List Honoree Spring, 2006
- Non-Traditional Student Scholarship Recipient
- Honor Roll Spring, 2006
- 3.4 GPA
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Resume Overview
School Attended
- Jones County Junior College
Job Titles Held:
- Manager of Business Development and Sales
- Food and Beverage Manager
Degrees
- 12/2008 Associate of Arts : Liberal Arts And General Studies
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