Hardworking and reliable Sales Manager with strong ability in sales and customer-based relations. Offering polished & articulate professional adept at relating and engaging potential customers, and diverse levels of sales and administrative personnel. Highly organized, proactive, and punctual with team-oriented mentality.
Skills
Recruiting and hiring
Sales process
Sales territory growth
Market intelligence
Service-driven sales
Financial records analysis
Rapport and relationship building
Sales tracking
Profit and revenue-generating strategies
Key account development
Compelling leadership skills
Experience
Manager of Business Development and Sales, 10/2014 - 10/2020 B Hotels & Resorts – Tampa, FL,
Supported all sales team members to drive growth and development.
Led sales planning, development and account management for local territory.
Exceeded overall sales goals by 28% using consultative and value-driven approach.
Supervised and trained 7+ employees on successful selling techniques.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Conducted market research and reported on competitors.
Updated procedures for customer service to increase productivity and maximize retail sales.
Hired and motivated 20+ member sales team achieving over $225,000 in new sales per year.
Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Created presentation materials for sales, customer relations, and management purposes.
Maximized sales by efficiently managing 7+ sales representatives.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Actualized strategies to continuously improve customer service, company or brand visibility, and various retail items provided.
Coordinated Daily Field Reports (DFRs) and sent to clients every morning by 8 a.m.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Food and Beverage Manager, 10/2012 - 01/2014 B Hotels & Resorts – Orlando, FL,
Created food displays according to established standards, replacing dated products with fresh.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Set tables for upcoming meal according to Food Service Guidelines Manual.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maintained dining and food service areas in clean, safe and sanitary manner.
Provided exceptional service that reflected restaurant standards and core values.
Assembled and served meals according to specific guest requirements.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
Food and Beverage Manager, 05/2008 - 01/2011 All Ranks Club – City, STATE,
Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Oversaw daily food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Supervised staff preparing and serving 50+ meals per day.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 12/2008 - Jones County Junior College - Ellisville, MS GPA:
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