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MANAGER OF BUSINESS DEVELOPMENT AND SALES Resume Example

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MANAGER OF BUSINESS DEVELOPMENT AND SALES
Professional Summary
PROFESSIONAL Committed engineering professional pursuing the opportunity to utilize 5 years of SUMMARY industry success to enhance operational needs. Bringing in-depth understanding of risk analysis and hazard identification. Adaptable and resourceful with aptitude for program management. Multi-talented engineer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
  • Business development and
  • Strategic account development
  • Planning
  • Database Management
  • Territory Management
  • Direct sales
  • Coaching and mentoring
  • Trained in consumer marketing
  • Sales presentations
  • Strategic Planning
  • Analytical problem solver
  • Systems and software programs
  • Sales processes
  • Administrative functions, Policies
  • Business development, Presentations
  • Business processes, Problem solver
  • Coaching, Problem-solving skills
  • Conferences, Processes
  • Credit, Quality
  • CRM, Sales
  • Client, Scanning
  • Customer Service, Scheduling
  • Database, Spreadsheets
  • Database Management, Strategic
  • Delivery, Strategic Planning
  • Direct sales, Territory Management
  • English, Troubleshooting
  • Financial, Unique
  • Focus
  • Inventory
  • Leadership
  • Regulatory compliance
  • Marketing
  • Meetings
  • Mentoring
  • Money
  • Office
  • Organizational
  • Sskills
  • Personnel
Work History
MANAGER OF BUSINESS DEVELOPMENT AND SALES, 05/2018 to Current
Interamericana Express Cargo Company – Atlantic City, NJ
  • Performed weekly reviews assessing each employee's performance and developed improvement plans.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Managed scheduling and task delegation for 5 member warehouse team.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
CUSTOMER SERVICE CASHIER, 03/2017 to 04/2018
Boom Food Market – Atlantic City, NJ
  • Educated customers on promotions to enhance sales.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
EXECUTIVE ADMINISTRATIVE ASSISTANT, 06/2014 to 02/2017
Delima Marsh – Cali, Colombia
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted team productivity by keeping supplies organized and well- stocked.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Education
Certification Guest Service Gold | Customer Service Management: 06/2019
BBA: Industrial Engineering, 05/2013
Autonoma De Occidente - Cali
Identification of hazard assessments from the vibrations risks transmitted to the whole body, with the collaboration of the constructions companies in Cali, Colombia.
High School Diploma: 06/2007
Cali
Learning English As A Second Language (ESL) EXPECTED INAtlantic Cape Community College - Atlantic City, NJ
Associate of ScienceAtlantic Cape Community College - Atlantic City, NJ
Work History
MANAGER OF BUSINESS DEVELOPMENT AND SALES, 05/2018 to Current
Interamericana Express Cargo Company – Atlantic City, NJ
  • Performed weekly reviews assessing each employee's performance and developed improvement plans.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Managed scheduling and task delegation for 5 member warehouse team.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
CUSTOMER SERVICE CASHIER, 03/2017 to 04/2018
Boom Food Market – Atlantic City, NJ
  • Educated customers on promotions to enhance sales.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
EXECUTIVE ADMINISTRATIVE ASSISTANT, 06/2014 to 02/2017
Delima Marsh – Cali, Colombia
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted team productivity by keeping supplies organized and well- stocked.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Skills
  • Administrative functions, Business development, business processes, Coaching, conferences, credit, CRM, client, Customer Service, database, Database Management, delivery, Direct sales, English, financial, focus, inventory, leadership, regulatory compliance, marketing, meetings, mentoring, money, office, organizational
  • Sskills, personnel, policies, presentations, problem solver, problem-solving skills, processes, quality, Sales, scanning, scheduling, spreadsheets, Strategic, Strategic Planning, Territory Management, troubleshooting, unique
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    Resume Overview

    Companies Worked For:

    • Interamericana Express Cargo Company
    • Boom Food Market
    • Delima Marsh

    School Attended

    • Autonoma De Occidente
    • Atlantic Cape Community College

    Job Titles Held:

    • MANAGER OF BUSINESS DEVELOPMENT AND SALES
    • CUSTOMER SERVICE CASHIER
    • EXECUTIVE ADMINISTRATIVE ASSISTANT

    Degrees

    • Certification Guest Service Gold | Customer Service Management : 06/2019
      BBA : Industrial Engineering , 05/2013
      High School Diploma : 06/2007
      Learning English As A Second Language (ESL) EXPECTED IN
      Associate of Science

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