manager of business development and sales resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Seasoned customer service specialist with background in providing advice on diverse customer situations. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

  • Focused on customer satisfaction Answering heavy call volume
  • Management of remote employees Assisting customer with selections
  • Talent development Heavy E-mail correspondence
  • Skilled multi-tasker Scheduling job measuring and installations
  • Training and development Resolving issues at hand
  • Scheduling Ordering office supplies
  • Deadline-oriented Ordering material as needed per job
  • Client relations specialist Collecting all forms of deposits and final payments
  • Conflict resolution techniques Keeping track of A/R balances
  • Office systems management
  • Pricing structures
  • Budgeting
  • Vendor relations
  • Team management
  • Customer service
Work History
Manager of Business Development and Sales, 02/2018 - Current
Leidos Huntsville, AL,
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Created lists of potential customers based on regional markets and assigned sales tasks to 15 employees.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Greeted all customers cheerfully and provided expert service.
  • Worked with builders to understand needs and provide service.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
Office Manager/Administrative Assistant, 09/2011 - 02/2018
Vodafone Pune, IN,
  • Managed desktop publishing and proposal and memo typing
  • Open, read, and wrote answers to routine letters
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
  • Investigated issues and problems and drafted responses to urgent requests
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Managed quality communication, customer support and product representation for each client
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Assisted customers with store and product complaints
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Accurately logged all daily shipping and receiving orders
  • Managed cash stock and inventory balances accurately
  • Recommended, se Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Resolved customer questions, issues and complaints
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
Senior Executive, 09/2010 - 10/2011
Jo-Ann Fabrics Pewaukee, WI,
  • Analyzed employment-related data and prepared required reports
  • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development
  • Supported employee relocation and integration by helping new hires establish housing, schooling and registration
  • Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process
  • Built social networks to find qualified candidates
  • Trained management teams on the PeopleSoft annual increment system
Key Holder, 03/2003 - 09/2010
  • Calculated bill totals and tax amounts
  • Answered questions and resolved concerns
  • Organized in-store promotional events
  • Managed store security needs as required
  • Maintained store in clean and neat manner
  • Signed for incoming shipments in manager's absence
  • Recommended improvements to store procedures
  • Completed special client deliveries in person
  • Evaluated transactions for suspected fraud
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties
  • Hired, trained and managed a staff of 125 associates
  • Conducted site reviews and security audits and made recommendations to management based on findings
  • Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units
  • Created training manuals targeted at resolving even most difficult customer issues
  • Provided detailed monthly departmental reports and updates to senior management
  • Developed rapport with the customer base by handling difficult issues with professionalism
HIGH SCHOOL DIPLOMA: Business Administration and Organizational Development, Expected in 1997
Tottenville High School - Staten, NY
Status -

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Resume Overview

School Attended

  • Tottenville High School

Job Titles Held:

  • Manager of Business Development and Sales
  • Office Manager/Administrative Assistant
  • Senior Executive
  • Key Holder



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