Manager Of Business Development And Sales Resume Example Verrazano Tile And Granite

MANAGER OF BUSINESS DEVELOPMENT AND SALES

Professional Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Seasoned customer service specialist with background in providing advice on diverse customer situations. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Skills

Focused on customer satisfaction Answering heavy call volume
Management of remote employees Assisting customer with selections
Talent development Heavy E-mail correspondence
Skilled multi-tasker Scheduling job measuring and installations
Training and development Resolving issues at hand
Scheduling Ordering office supplies
Deadline-oriented Ordering material as needed per job
Client relations specialist Collecting all forms of deposits and final payments

Conflict resolution techniques Keeping track of A/R balances
Office systems management
Pricing structures
Budgeting
Vendor relations
Team management
Customer service

Work History

Manager of Business Development and SalesFeb 2018 - Current
Verrazano Tile And GraniteStaten Island, NY

Managed revenue models, process flows, operations support and customer engagement strategies.
Created lists of potential customers based on regional markets and assigned sales tasks to 15 employees.
Obtained approval of concepts by submitting rough drafts to management or to client.
Maintained excellent attendance record, consistently arriving to work on time.
Greeted all customers cheerfully and provided expert service.
Worked with builders to understand needs and provide service.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.

Office Manager/Administrative AssistantSep 2011 - Feb 2018
RICHMOND TILE & BATHStaten Island, NY

Managed desktop publishing and proposal and memo typing
Open, read, and wrote answers to routine letters
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
Investigated issues and problems and drafted responses to urgent requests
Cross-trained and provided back-up for other customer service representatives when needed
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Managed quality communication, customer support and product representation for each client
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
Assisted customers with store and product complaints
Guaranteed positive customer experiences and resolved all customer complaints
Accurately logged all daily shipping and receiving orders
Managed cash stock and inventory balances accurately
Recommended, se Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Resolved customer questions, issues and complaints
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction

Senior ExecutiveSep 2010 - Oct 2011
MACY'SStaten island, Ny

Analyzed employment-related data and prepared required reports
Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development
Supported employee relocation and integration by helping new hires establish housing, schooling and registration
Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process
Built social networks to find qualified candidates
Trained management teams on the PeopleSoft annual increment system

Key HolderMar 2003 - Sep 2010
BURLINGTON COAT FACTORYStaten Island, NY

Calculated bill totals and tax amounts
Answered questions and resolved concerns
Organized in-store promotional events
Managed store security needs as required
Maintained store in clean and neat manner
Signed for incoming shipments in manager's absence
Recommended improvements to store procedures
Completed special client deliveries in person
Evaluated transactions for suspected fraud
Monitored the entire facility using CCTV while simultaneously performing dispatch duties
Hired, trained and managed a staff of 125 associates
Conducted site reviews and security audits and made recommendations to management based on findings
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units
Created training manuals targeted at resolving even most difficult customer issues
Provided detailed monthly departmental reports and updates to senior management
Developed rapport with the customer base by handling difficult issues with professionalism

Education

HIGH SCHOOL DIPLOMA: Business Administration and Organizational Development1997
Tottenville High SchoolStaten, NY

Resume Overview

Companies Worked For:

Verrazano Tile And Granite
RICHMOND TILE & BATH
MACY'S
BURLINGTON COAT FACTORY

School Attended

Tottenville High School

Job Titles Held:

Manager of Business Development and Sales
Office Manager/Administrative Assistant
Senior Executive
Key Holder

Degrees

HIGH SCHOOL DIPLOMA : Business Administration and Organizational Development 1997

Manager of Business Development and Sales Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes