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manager lead server resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Skills
  • Customer Service
  • Safe Food Handling
  • Menu Memorization
  • Table Setting and Placement
  • Teamwork and Collaboration
  • Liquor, Wine and Food Service
  • Order Taking and Processing
  • High-Volume Dining
  • Complaint Resolution
  • Team Leadership
  • POS Systems
  • Flexible Schedule
  • Verbal and Written Communication
  • Able to Lift 30 Pounds
  • Staff Training
  • Service Oriented
  • High Energy and Stamina
  • Cool Under Pressure
  • Age Verification
  • High Volume Dining
  • Warm and Friendly
  • Team Player
Experience
08/2021 to Current
Manager/Lead Server Mcmenamins Tacoma, WA,
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
08/2021 to Current
Host Second City City, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Explained QR code scanning for electronic menu access.
01/2019 to 07/2021
Manager/Bartender Sandlots Of Salem City, STATE,
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Planned and coordinated special events to boost customer numbers and profits.
Education and Training
Expected in 05/2025 to to
High School Diploma:
DePaul University - Chicago, IL
GPA:

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Resume Overview

School Attended

  • DePaul University

Job Titles Held:

  • Manager/Lead Server
  • Host
  • Manager/Bartender

Degrees

  • High School Diploma

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