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manager janitorial cleaner resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Commercial Cleaner with 8+ years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Clean driving record
  • Able to pass a background check
  • Permanent resident status
  • Able to lift 40 pounds +
  • Fluent in Spanish and English
  • Exceptional time management
  • Mixing cleaning chemicals
  • Relationship building
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Customer Service
  • Translation and Interpretation Services
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Support
  • Time Management
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Computer Skills
  • Patient and Empathetic
  • Multi-Line Phone Systems
  • Invoice Preparation and Processing
  • Teamwork and Collaboration
Experience
Manager/Janitorial Cleaner, 05/2014 - Current
Lemonade Inc. Scottsdale, AZ,
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Read and followed company, customer and safety rules, policies and procedures to ensure my clients were happy with an excellent job done at high standards.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Created inventory checklists and stocked housekeeping carts.
  • Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted vendors to follow up on late invoices.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Completed and recorded customer payments by processing in [Software] system.
  • Entered data into [Software] system to update client account information and demographics.
  • Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Submitted claims to insurance companies.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Provided reminder calls to clients prior to scheduled visits.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Being Fluent in Spanish and English made Jessica’s cleaning more accesible to Spanish speaking clients.
Front Desk Receptionist, 05/2012 - 04/2014
Balfour Senior Living Longmont, CO,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Assisted staff and executives with special projects.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replenished guest supplies and amenities.
  • Informed supervisor when supplies were low.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Delivered requested furniture to guests' rooms.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Front Desk Manager, 05/2011 - 07/2012
Lemonade Inc. Columbus, OH,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Welcomed large volume of guests and improved overall customer service.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Balanced hotel accounts at end of each shift.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Provided concierge services for guests.
  • Completed financial audits on scheduled basis.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
  • Monitored dining spaces to quickly clear and clean tables between guests.
  • Set out and arranged cold foods such as cereal, muffins and sweet rolls for self-service area.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Stocked displays with new and transferred merchandise.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Front Desk Receptionist, 06/2010 - 08/2011
Mister Carwash Bountiful, UT,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Communicated safety processes and procedures with customers during emergencies.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
  • Trained customer service staff on special needs of non-English-speaking customers.
  • Practiced advanced foreign-language abilities to support customers' needs.
Crew Member, 05/2007 - 05/2009
McDonald's Restaurant City, STATE,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Presented orders to guests within anticipated service times.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Education and Training
: Real State , Expected in
-
A1 Superior Schools - Pendleton, OR,
GPA:
Status -
High School Diploma: , Expected in 08/2004
-
Pendleton High School - Pendleton, OR,
GPA:
Status -

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Resume Overview

School Attended

  • A1 Superior Schools
  • Pendleton High School

Job Titles Held:

  • Manager/Janitorial Cleaner
  • Front Desk Receptionist
  • Front Desk Manager
  • Front Desk Receptionist
  • Crew Member

Degrees

  • Some College (No Degree)
  • High School Diploma

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