Dedicated, well-organized, and versatile Information Technology leader with comprehensive leadership experience in computer center operations, help desk, application development, resource management, and project management.
Coordinated and planned all reports related to Post Conversion Cleanup for system conversions. This sped up the cleanup effort and reduced the time for resolution by approx. 30%.
Coordinated all hardware events related to the organizations servers and ticket portal. This included patches, outages, emergency situations. All outages were completed ahead of or on schedule.
Served in a leadership capacity for several high profile efforts within both the organization and IT. This included Business Continuity/Disaster Recovery, Strategic Training, and Project Status Reporting.
Implemented several process improvements with the Data Analytics/Quality Quality processes and validation that cut the run time down approx. 20% with increased accuracy.
Led effort to create separate environments to process Data Quality/Data Analytics validations. This allowed validations to run concurrently and without delays. Run times were reduced by 30%.
Led the MSS Cleanup SCRUM team utilizing resources from IT and business. Resolved and closed 90% of the Network Switch tickets that were opened.
Coursework in Computer Networking and Information Technology
Coursework in Software Engineering and Technology Management
I have held a SECRET level clearance working for a government contractor via the Defense Industrial Security Clearance Office (DISCO).
Agile, Waterfall, Automation, Closing, Coaching, Conversion, Counseling, Clients, Data Conversion, Databases, Direction, Documentation, Executive Management, Senior Management, Functional, Help Desk, Leadership, Mentoring, Network Engineering, Organizational, OSS, Personnel, Problem Resolution, Processes, Process Improvement, Progress, Project Management, Promotion, Quality, Software Developers, Database Administrators, Business Analysis, Supervision, Troubleshooting, Utilities
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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