manager it development resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated, well-organized, and versatile Information Technology leader with comprehensive leadership experience in computer center operations, help desk, application development, resource management, and project management.

  • Strong leadership and interpersonal skills
  • Organizational awareness
  • Team building and problem solving
  • Excellent oral/written communication skills
  • Versatility, adaptability and willingness to tackle new responsibilities.
  • Continuous quality improvement
  • Matrix management across all levels
  • Ability to work independently and effectively
  • Proficient with project management techniques
  • Meeting time, budget, quality, and resource commitments while maintaining morale and a strong team environment.

Coordinated and planned all reports related to Post Conversion Cleanup for system conversions. This sped up the cleanup effort and reduced the time for resolution by approx. 30%.

Coordinated all hardware events related to the organizations servers and ticket portal. This included patches, outages, emergency situations. All outages were completed ahead of or on schedule.

Served in a leadership capacity for several high profile efforts within both the organization and IT. This included Business Continuity/Disaster Recovery, Strategic Training, and Project Status Reporting.

Implemented several process improvements with the Data Analytics/Quality Quality processes and validation that cut the run time down approx. 20% with increased accuracy.

Led effort to create separate environments to process Data Quality/Data Analytics validations. This allowed validations to run concurrently and without delays. Run times were reduced by 30%.

Led the MSS Cleanup SCRUM team utilizing resources from IT and business. Resolved and closed 90% of the Network Switch tickets that were opened.

10/2012 to 01/2016
Manager, IT Development Blue Shield Of California Lodi, CA,
  • Manage a team of both full time employees and contractors supporting the Ericsson suite of applications. These include FACS, SOAC, WFA, CNUM, MARCH, NCON, TIRKS, NSDB, SERVICE DELIVERY, etc.
  • Manage a team of onshore and offshore contractors along with CenturyLink employees responsible for both the Data Quality/Data Analytics and ticket portal to support large system and data conversions along with tools and automation required to support data cleanup.
  • Participate as a member of management team in planning, problem resolution, and reviewing department performance.
  • Oversee the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  • Participated in planning the organization to support the various groups within the organization. This includes talent selection and onboarding, setting direction and goals, monitoring performance and providing feedback, implementing and supporting company and organizational goals, etc.
05/2006 to 10/2012
Supervisor, IT Development CenturyLink City, STATE,
  • Directed the activities of a team of Database Administrators that developed, implemented, and supported development and test databases in support of Legacy Qwest and CTL applications.
  • Established and monitored productivity goals and objectives.
  • Led cross-functional teams on key projects and initiatives.
  • Provided coaching and counseling to resources to correct behaviors and address development needs and goals.
  • Held mid-year and end of year reviews for resources to assess performance.
  • Analyzed key metrics to measure product effectiveness.
  • Developed accurate development estimates and drafted project resource plans.
  • Led the design and development of software upgrades and the deployment of new services and products.
05/2005 to 05/2006
Technology Engineer/Team Leader Cerner Corp City, STATE,
  • Selected and supervised a team of 10-15 system support specialists and technical advisor's providing help desk solutions to Cerner associates.
  • Established and monitored productivity goals and objectives.
  • Drove process improvement initiatives which led to an increase in productivity and job performance.
  • Provided coaching, counseling, and mentoring to associates to help them with job performance and behavior.
  • Created, enhanced, and revamped processes and procedures being used by the help desk. This included defining shift expectations, proposing a process for accepting tasks for overnight associates, and sick and personal holiday process. These all led to a better understanding for all associates of their roles and responsibilities.
Expected in
Associate of Computer Science:
Maple Woods Community College - Kansas City, MO

Coursework in Computer Networking and Information Technology

Expected in
Data Processing Certification, Albuquerque Technical-Vocational Institute, Albuquerque, NM Leadership, Organizational, and Project Management courses:
Sprint University of Excellence - ,

Coursework in Software Engineering and Technology Management

Expected in
Bachelor of Business Admin: Information Systems
University of New Mexico - Albuquerque, NM
Expected in
Bachelor of Science: Business Administration/IS
Eastern New Mexico University - Portales, NM
Additional Information

I have held a SECRET level clearance working for a government contractor via the Defense Industrial Security Clearance Office (DISCO).


Agile, Waterfall, Automation, Closing, Coaching, Conversion, Counseling, Clients, Data Conversion, Databases, Direction, Documentation, Executive Management, Senior Management, Functional, Help Desk, Leadership, Mentoring, Network Engineering, Organizational, OSS, Personnel, Problem Resolution, Processes, Process Improvement, Progress, Project Management, Promotion, Quality, Software Developers, Database Administrators, Business Analysis, Supervision, Troubleshooting, Utilities

Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • Maple Woods Community College
  • Sprint University of Excellence
  • University of New Mexico
  • Eastern New Mexico University

Job Titles Held:

  • Manager, IT Development
  • Supervisor, IT Development
  • Technology Engineer/Team Leader


  • Associate of Computer Science
  • Data Processing Certification, Albuquerque Technical-Vocational Institute, Albuquerque, NM Leadership, Organizational, and Project Management courses
  • Bachelor of Business Admin
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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