Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Registered Nurse / Clinical Systems Analyst with 30 years of combined experience. Excellent problem solving and client management skills. Customer service focused with a strong ability to communicate effectively with clinical, technological and executive audiences. I have a strong belief in teamwork and collaboration with customers to provide solutions that improve work processes that support the organizations strategic goals. Clear understanding of clinical processes and applications. Motivated to learn, grow and excel in Clinical Informatics Management.

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill] . Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study] . Experienced [Job Title] with over [Number] years of experience in [Industry] . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Power Forms
  • Interactive View / ESH
  • Information Technology Instruction
  • Insurance
  • Medication management
  • Microsoft Office 2000
  • Midas
  • Millennium
  • Naval
  • Nursing
  • Optimization
  • Order
  • Management
  • Patient care
  • Patient safety
  • Personnel
  • Processes
  • Progress
  • Quality
  • Quick
  • Risk Management
  • System Administrator
  • System design
  • User support
  • Workflow
  • Clinical Support
  • Cerner Millenium
  • MIDAS systems knowledgeable
  • IT systems implementation
  • Project Management
  • Systems testing
  • EMS systems expert
Work History
Manager, IT Applications, 05/2019 - Current
Nationwide Gilbert, AZ,
  • Maintains team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Performs yearly reviews assessing each employee's performance and develops improvement plans
  • Supervises small projects including yearly upgrades
  • Coordinates the work of 7 Clinical Analysts who perform all EHR builds and reporting
  • Implemented monitoring programs for change control items complete by the clinical analyst team
  • Maintains current knowledge of all facets of clinical operations
  • Developed biweekly meeting to keep team abreast of departmental and organizational plans and objectives
Lead Clinical Systems Support Analyst/ Analyst IV, 01/2018 - 05/2019
Magellan Health Services Falls Church, VA,
  • Directs the clinical informatics team in the design, development, testing and support of clinical applications, including Cerner Millennium, Midas Care Management
  • Collaborates with education and clinical informatics in the development of educational requirements, and training for clinical documentation, new applications and/or processes
  • Evaluates workflows to improve clinical processes that support quality patient care
  • Manages small implementations and upgrade projects as needed
  • Coordinated and implemented additional functionality and software upgrades
  • Served as one of the IT representatives in the EHR, Physician Advisory Group, IT Project Steering , and Nursing Informatics Nursing Informatics Committees
  • Participating in organization wide patient safety training
  • Acts as department patient safety champion
  • Lead the team in quick and effective end-user support and issue resolution
  • Facilitated Optimization groups
  • Participated in HAI initiative
  • Provided elbow support to MIDAS users
  • Submit and maintain core measures and e- quality measures.measures
Senior Clinical Analyst, 03/2006 - 01/2018
The Pediatric Connection Fountain Hills, AZ,
  • Acted as liaison between nursing and information systems
  • Corporate Midas System Administrator, providing system design and development, support and training for Case management, Risk Management, Clinical Documentation, and Quality departments. Planned, designed and delivered application education. Increase daily Midas usage from 2 to 35 users
  • Provided ongoing support for InterQual, E-discharge, and Risk Master
  • Supported Cerner Millennium Implementation and Optimization
  • Subject Matter Expert for Cerner Millennium functionality
  • Build order management, clinical documentation, Power Forms, I-view, and Core
  • Assisted with analysis of current workflows
  • Documented, designed and implemented streamlined workflow, processes and configuration decisions
  • Assisted with database upgrades and migrations by performing user acceptance testing
Home Health Nurse, 03/2005 - 07/2006
MedStar Visiting Nurse Association City, STATE,
  • Collaborated with Physicians, staff, patients and family in planning extended home care
  • Prepared updates on patient's progress to determine extent of home health care needs
  • Provided health care information to patients and family members
  • Implemented home health care procedures in accordance with employer guidelines
  • Recognized for outstanding commitment to service, excellence, and dedication to patients - HERO Award Performed assessments, disease instruction and review, medication management, and skilled nursing care including Negative Pressure Wound Therapy (wound vacuum), intravenous therapy, and drainage systems
  • Initiated insurance requests, organized, and completed follow up reports
  • Offered emotional support to client and facilitated educational goals
  • Introduced changes to patient care plans based on regular evaluations and patient changes
  • Led successful 3 person team comprised of LPNs and ancillary staff to give optimal patient care and education over serval counties in Southern Maryland
Master of Science: Health Informatics, Expected in 12/2018
Walden University - Minneapolis, MN
Bachelor of Science: Information Systems Management, Expected in 2001
University of Maryland University College - Adelphi, MD
Associate of Science: Nursing, Expected in 1983
University of the District of Columbia - Washington, DC
Additional Information
  • Licenses and Certifications, Registered Nurse Maryland R168184

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School Attended

  • Walden University
  • University of Maryland University College
  • University of the District of Columbia

Job Titles Held:

  • Manager, IT Applications
  • Lead Clinical Systems Support Analyst/ Analyst IV
  • Senior Clinical Analyst
  • Home Health Nurse


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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