manager human resources resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Talent Strategist and People Champion with diverse experience in leading, designing and executing talent approach resulting in visible business outcomes. Partnering with Business on human capital initiatives including talent development, performance management, diversity and inclusion, talent acquisition, operations, employee relations and learning.

  • Problem Solving
  • Performance Management Systems
  • Forecasting Employment Needs
  • Advising Department Managers
  • Problem-Solving
  • Training Needs Analysis
  • Hiring and Onboarding
  • Recruiting and Interviewing
  • Relationship Building
  • Exit Interviews and Processes
  • Employee Relations Oversight
  • Employee Development
  • Employee Referral Programs
  • Organizational Development
Manager – Human Resources, 06/2022 - Current
Fedex Cross Border Scottsdale, AZ,
  • Have been partnering with the Management to launch new and more efficient processes of Employee on-boarding, employee experience, employee engagement, talent management etc
  • Overlooking the entire on-boarding process of new Consultants, ensuring they have an excellent experience
  • Managing all Consultant queries with respect to HR policies, processes, and operational issues
  • Driving employee engagement initiatives within the organization
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Launched a successful employee referral program
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
  • Recruited and trained new employees to manage overall talent acquisition.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Owner, 03/2020 - 04/2022
Veterinary Emergency Group Columbus, OH,
  • Have successfully started an online blog which is a collection of self-created recipes
  • Have run a home bakery, baking birthday cake, breads, cupcakes, fusion deserts etc.
Talent Manager, 10/2015 - 12/2018
Change Healthcare Yukon, PA,
  • Have been a strategic partner to the Consulting practice leading the North India region. Reporting to the Head of Consulting.
  • Have been a Business Advisor to the leadership and their teams driving the talent agenda. Responsible for the execution of people strategy and operational plans
  • Assisted in developing and executing the Talent strategy for the Consulting practice in consultations with Leadership teams
  • As part of the global talent strategy, managed the talent mandate for one of the largest acquisitions in the professional services industry in India
  • As a part of the initiative Deloitte acquired more than 35 Partners and 300+ professionals from one of the leading Big Four consulting firms
  • Led the implementation of RPM which was Deloitte’s new performance management framework. RPM is based on continuous feedback and strength-based coaching
  • Led the “Young Leadership Talent Council” for 2016-17 thereby designing, planning, and implementing strategic initiatives across the firm
  • Worked as a trusted business advisor by understanding business priorities, and creating effective organizational processes/ ways to achieve the business goals in consultation with Senior HR leaders
  • Provide leaders with proactive, consultative, and strategic advice on varied employee related matters like talent acquisition, talent reviews, behavioral incompetency’s, performance related concerns, interpersonal conflicts, etc
  • Led the entire performance review process for 2016-17 for Consulting practice. Designed and implemented the entire project plan inclusive of communication plan, schedule, managing leadership calibrations, data collation, driving leadership and management approvals, publishing of the ratings, stakeholder management on compensation philosophy including employee grievance redressal process
  • Led investigations on variety of employee issues, like harassments, employee firing, background verification issues. Consulted with Risk, Legal and other leadership teams to ensure right closure of such cases
  • Managed initiatives to increase the number of women employees being hired, focused on retaining women employees as a part of the Diversity project
  • Built strong relations and networks within the leadership organization and employee ecosystem to ensure smooth functioning of business, get insights about employees by driving Pulse surveys etc
  • Drive operational excellence across the various talent programs like talent acquisition, performance management, employee relations, inclusion and diversity and worked as the sole point of escalation. Worked closely with the various Deloitte COEs to ensure consistent and coherent delivery across the practice.
  • Established and deepened partnerships with third-party organizations such as recruitment agencies to maintain strong pipeline of high-quality candidates.
  • Coached senior leadership team on effective strategies for managing and resolving complex HR issues.
  • Defined current and future talent needs, methods of team development and capability gaps to help leaders maximize performance.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Met with new and exiting employees to conduct surveys and determine areas in need of improvement.
  • Supervised a team of 3 by directing activities and monitoring performance.
Consulting Manager, 03/2014 - 10/2015
Fiserv, Inc. Sioux Falls, SD,
  • Advised clients on HR and HR Technology best practices prevalent in the industry with respect to Performance management, Talent Acquisition, HR Operations, which would make their HR function more efficient and effective
  • Worked with clients across industries as a Technology Enabler to transform their HR business processes and align the same to the HRIS systems
  • Primarily worked as a HR functional specialist (SME) to drive current state assessments, define future state in close collaboration with client business partners, analyze, verify, and validate HR requirements of clients and advising them on best suited products of Oracle HR Suite
  • Managed the relationship with the CTO leadership group, reporting on the progress of project threads, completion milestones, etc
  • Managed projects with respect to Staff Augmentation, Resource Utilization, team management, escalation management, change management.
Senior Manager, 04/2008 - 01/2014
M.N Dastur & Company Pvt. Ltd City, STATE,
  • Have worked very closely with the leadership team to drive short- and long-term talent agenda driving business success
  • Led the formulation of a new Business unit within the organization named DBTC, creating a Talent structure, managing HR budgets, laying down policies and adhering to legal compliances
  • Ramped up the team by hiring for the projects as per requirements
  • Partnered with one the global consulting firms to develop a new performance management framework for the firm
  • Led the project of conducting job analysis and developing Job descriptions
  • Established a competency framework, created performance management forms, KRA’s and KPI’s based upon the job descriptions
  • Implemented the “Pay for Performance” culture by introducing variable payouts in the form of performance- based payouts and retention bonus
  • Manage employee grievances post appraisals, and have taken corrective action on redressing the same
  • Re-designed the talent acquisition framework envisaging processes like Manpower planning, job analysis, budget preparation, sourcing, selection, band fitment, offer negotiations and on-boarding
  • Have been involved in hiring for key leadership positions and senior roles
  • Undertaken the entire responsibility of recruitment, selection, onsite orientation, induction, and immigration of talent for the biggest projects
  • Conducted Campus Recruitment drives at prestigious institutions in India thus meeting the recruitment mandates
  • Partnered with the L&D team to create a 3-month long induction program for campus recruits
  • Led the project of implementing Oracle Peoplesoft for the organization in association with a global consulting firm.
Asst. Manager-HR, 01/2007 - 09/2007
  • Planned for manpower requirements in consultation with heads of different functional & operational areas and conducting selection interviews
  • Have managed the complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements
  • Delivered inductions and ensured adherence to the on-boarding process for the new joiners.
HR Executive, 05/2004 - 12/2006
  • Managed and fulfilled volume and niche hiring needs of the business in the Semi-conductor industry for clients like Qualcomm and Freescale
  • Assisted on-boarding, trainings, inductions, and employee file audits.
Education and Training
Post Graduate Certificate Management: Human Resources, Expected in 01/2011
Xavier Labour Relations Institute - ,
Status -
Certified Performance and Competence Developer”: , Expected in 01/2009
- ,
Status -
SAP HCM certified by SAP Germany: , Expected in 01/2008
- ,
Status -
Bachelor of Engineering: Civil, Expected in 01/2004
Pune University - ,
Status -
  • Have been awarded the “Chief People Officer Award” at Deloitte India within first year of joining (2015-16)
  • Have been recognized for “Going Above and Beyond Expectations” at Cisco India.

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Resume Overview

School Attended

  • Xavier Labour Relations Institute
  • Pune University

Job Titles Held:

  • Manager – Human Resources
  • Owner
  • Talent Manager
  • Consulting Manager
  • Senior Manager
  • Asst. Manager-HR
  • HR Executive


  • Post Graduate Certificate Management
  • Certified Performance and Competence Developer”
  • SAP HCM certified by SAP Germany
  • Bachelor of Engineering

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