Manager/HR Assistant Resume Example Company Name

MANAGER/HR ASSISTANT

Summary

Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Experience

07/2014 - CurrentCompany Name - Manager/HR AssistantCity, State

Executed new training initiative to improve skills and develop leaders from within.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Managed day-to-day operations, including supervision and assignment delegation for 9-member-member team.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.42
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Onboarded and trained more than 30 new employees per year.
Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
Responded to employee inquiries regarding payroll and timekeeping.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.

02/2017 - 03/2019Company Name - Patient Service RepresentativeCity, State

Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Scheduled patient appointment and procedures.
Checked claims for errors, corrected issues and mailed out in a timely manner.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Provided consultations for patients about rights and services.
Referred patients to appropriate professionals and services.
Assisted with payment processing and investigating variances in cash amounts.
Contacted customers about changes or updates in their accounts, confirming and alerting customers about potential problems.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Supported clerical needs of more than 6 Dr.s, including taking messages, scanning documents and routing business correspondence.
Processed all sales transactions accurately and promptly to prevent long customer wait times.

07/2002 - 05/2014Company Name - Customer Service Representative/TrainerCity, State

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Set up and activated customer accounts.
Improved productivity by providing CSR performance feedback for corrective action.
Reduced process gaps by effectively training new hires on best practices and protocols.
Elevated team member performance while cultivating customer relationships to drive sales.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Recruited top talent to fill key positions and maximize productivity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Skills

Talent development
Client relations and retention

Superior computer skills
Focused on customer satisfaction

Education and Training

05/1992Lubbock High SchoolCity, StateHigh School Diploma

09/1993South Plains CollegeCity, StateAssociate of Applied Science: Not Completed

Resume Overview

School Attended

Lubbock High School
South Plains College

Job Titles Held:

Manager/HR Assistant
Patient Service Representative
Customer Service Representative/Trainer

Degrees

High School Diploma
Associate of Applied Science : Not Completed

Manager/HR Assistant Resume Example

Resume Score: 80%

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