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manager front desk receptionist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Friendly, hardworking, reliable medical office front desk receptionist offering excellent skills in patient relations and office management. Organized and accurate in managing patient flow. Offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Always willing to go above and beyond.

Skills
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Front Desk Operations
  • Telephone Etiquette
  • Personable Demeanor
  • Patient Records Gathering
  • Office Supplies and Inventory
  • Inquiry Requests
  • Patient Correspondence
  • Fee Collection
  • Sorting and Delivering Mail
  • File and Records Management
  • Demographics Information
  • Entering Patient Data
  • Making Appointments
  • Recordkeeping Accuracy
  • Staff Hiring and Evaluations
  • Work Prioritization
  • Administration and Reporting
  • Office Management
  • Deposit Collection
  • Deductible Collection
  • Employee Timesheet Processing
  • Invoice and Payment Tracking
  • Managing Appointments
  • Maintenance Requirements
Work History
05/2019 to 10/2021
Manager/Front Desk Receptionist Radnet Glendale, CA,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted over 50 patients per day.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
02/2016 to 05/2019
Front Desk Medical Receptionist Proper Hospitality Santa Monica, CA,
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
09/2008 to 05/2013
Administrative Assistant Evangelical Christian School City, STATE,
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained clean reception area to promote positive, professional environment for clients.
Education
Expected in to to
High School Diploma:
Collierville High School - Collierville, TN
GPA:

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Resume Overview

School Attended

  • Collierville High School

Job Titles Held:

  • Manager/Front Desk Receptionist
  • Front Desk Medical Receptionist
  • Administrative Assistant

Degrees

  • High School Diploma

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