Manager Floral Designer resume example

• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
• Researched latest design trends, colors and vendor products for use in new pieces.
• Properly package flowers and plants for damage-free delivery.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Quoted, generated and processed customer orders to meet specifications and various occasions.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Oversaw daily operations to ensure high levels of productivity.
• Onboarded new employees, including training, mentoring and new hire documentation.
• Inventoried plants and flower care supplies and ordered more.
• Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maximized performance by monitoring daily activities and mentoring team members.

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• Collaborated with department or management to achieve result.
• Saved $amount by implementing cost-saving initiatives that addressed long-standing problems.
• Increased customer satisfaction by resolving product or service issues.