manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Sales Techniques
  • Staff Development
  • Project Management
  • Goal Setting
  • Employee Development
  • Performance Evaluations
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Project Planning
  • Staff Training
  • Verbal and Written Communication
  • Team Building
  • Work Planning and Prioritization
  • Team Leadership
  • Performance Tracking and Evaluation
  • Training and Development
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Hiring and Training
  • Documentation and Reporting
  • Workforce Management
  • Negotiation and Conflict Resolution
  • Calm Under Pressure
  • Customer Service
  • Strategic Planning
  • Customer Relationship Management
Manager, 06/2020 to Current
DeloitteLansing, MI,
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Entered time and attendance logs in preparation for payroll.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Maintained adequate staffing to meet objectives within budget.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Created training modules and documentation to train staff.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Waitress, 05/2021 to 08/2022
Monarch Casino Black HawkBlack Hawk, CO,
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Set up tables in between patrons to reduce wait times.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented food and beverages to guests at tables.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Trained new employees to perform duties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
School Crossing Guard, 08/2021 to 06/2022
City Of Raleigh North CarolinaRaleigh, NC,
  • Discussed traffic routing plans and control point locations with superiors.
  • Drafted reports detailing daily traffic, infractions and data.
  • Informed drivers of detour routes through construction sites.
  • Held up traffic flow to help students, guardians and pedestrians easily cross street.
  • Wore protective and reflective gear regularly.
  • Monitored school grounds and reported suspicious activity.
  • Monitored traffic flow to ensure student safety while crossing.
  • Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
  • Guided traffic at street and railroad crossings, school zones and construction sites.
  • Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
  • Communicated traffic and crossing rules to students and community members.
  • Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.
  • Distributed traffic control signs and markers at designated points.
  • Collaborated with team members to verify proper coverage at assigned intersections.
  • Learned locations and purpose of street traffic signs within assigned patrol areas.
  • Provided detailed instructions to children regarding street crossing safety.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Directed pedestrians across busy street, remaining attentive to traffic and light changes.
  • Escorted pedestrians across streets while safely monitoring and stopping traffic.
  • Maintained updated knowledge through continuing education and advanced training.
Education and Training
High School Diploma: , Expected in 05/2022
Durand Area High School - Durand, MI
  • 4 semesters, 2022 - Honor Roll
  • Additional Coursework in people/child care
  • 4.1 GPA

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Resume Overview

School Attended

  • Durand Area High School

Job Titles Held:

  • Manager
  • Waitress
  • School Crossing Guard


  • High School Diploma

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