Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Looking to move into an RSM position where I can help my team improve on daily performance opportunities and further their development. I am motivated, ambitious, approachable and hold a high standard of Integrity and would love the opportunity to help my RSM drive store performance.

  • Managing Employee Relations
  • Issue and Conflict Resolution
  • Managing Cash Register
  • Food and Beverage Management
  • Managing Laborers
  • Strategic Planning
  • Scheduling and Coordinating
  • Administration and Reporting
  • Contract Development and Management
  • Managing Terminations
  • Staff Management
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Managing Routines
  • Managing Appointments
  • Managing Files and Records
  • Product Management and Branding
  • Job Assignments
  • Shrinkage Prevention
  • Supplier Relations
  • Timelines and Milestones
  • Reconciling Cash Drawers
  • Stage Shows
  • Overseeing Employees
  • Maintenance and Repair Management
  • Reading Comprehension
  • Complex Problem-Solving
  • Cast and Crew Supervision
  • Social Media Platforms
  • Accounts Payable and Receivable
  • Managing Communications Channels
  • Managing Multiple Tasks
  • Managing Live Events
Work History
01/2017 to Current
Manager Carlyle Group Inc. Washington, DC,
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
05/2013 to Current
Mobile Expert Imobile Bedford, NH,
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory of products.
  • Operated product tools, equipment, and point of sale terminals.
  • Activated both contract and pre-paid wireless phones for multiple customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted multiple customers a day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Replenished, faced and organized merchandise on shelving.
  • Guided customers to quickly locate merchandise in showroom.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Increased business sales utilizing product and business knowledge.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
07/2009 to 09/2013
Sales Representative Pj Dick-Trumbull-Lindy Youngstown, OH,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Cold-called leads and closed large number of new sales over several months.
01/2003 to 06/2009
Assistant Manager Panera Bread Co Waltham, MA,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Expected in 08/1999
: Associates Degree in Retail Management
International Business College - Fort Wayne - Fort Wayne, IN
Expected in 08/1995
High School Diploma:
Northrop High School - Fort Wayne, IN
Professional Working

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Resume Overview

School Attended

  • International Business College - Fort Wayne
  • Northrop High School

Job Titles Held:

  • Manager
  • Mobile Expert
  • Sales Representative
  • Assistant Manager


  • High School Diploma

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