Looking to move into an RSM position where I can help my team improve on daily performance opportunities and further their development. I am motivated, ambitious, approachable and hold a high standard of Integrity and would love the opportunity to help my RSM drive store performance.
Skills
Managing Employee Relations
Issue and Conflict Resolution
Managing Cash Register
Food and Beverage Management
Managing Laborers
Strategic Planning
Scheduling and Coordinating
Administration and Reporting
Contract Development and Management
Managing Terminations
Staff Management
Employee Coaching and Motivation
Managing Operations and Efficiency
Managing Routines
Managing Appointments
Managing Files and Records
Product Management and Branding
Job Assignments
Shrinkage Prevention
Supplier Relations
Timelines and Milestones
Reconciling Cash Drawers
Stage Shows
Overseeing Employees
Maintenance and Repair Management
Reading Comprehension
Complex Problem-Solving
Cast and Crew Supervision
Social Media Platforms
Accounts Payable and Receivable
Managing Communications Channels
Managing Multiple Tasks
Managing Live Events
Work History
01/2017 to Current
ManagerCarlyle Group Inc. – Washington, DC,
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
05/2013 to Current
Mobile ExpertImobile – Bedford, NH,
Upsold customers by recommending accessories and promotions to increase revenue.
Accepted and processed payments and purchases for new equipment using POS system.
Tracked and recorded department inventory of products.
Operated product tools, equipment, and point of sale terminals.
Activated both contract and pre-paid wireless phones for multiple customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Assisted multiple customers a day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Replenished, faced and organized merchandise on shelving.
Guided customers to quickly locate merchandise in showroom.
Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
Monitored entrances and exits to promote store safety and minimize product loss.
Greeted customers, helped locate merchandise and suggested suitable options.
Listened to customer needs and desires to identify and recommend optimal products.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Informed customers of current store promotions to encourage additional sales purchases.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Increased business sales utilizing product and business knowledge.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
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