Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Project Management
Sales Techniques
Staff Development
Complex Problem Solving
Experience
Manager, 10/2021 - Current Jones Lange Lasalle Inc. – Madison, PA,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Evaluated store performance and incorporated feedback to implement improvement plans.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Set challenging yet attainable goals to encourage continuous staff development.
Teacher, 09/2019 - 09/2021 Hca – Marble Falls, TX,
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Established and enforced rules for behavior and procedures to maintain order among students.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Supervised students throughout day, both in classroom and outside during breaks.
Utilized behavior management skills to foster environment conducive to student learning.
Encouraged student critical thinking and discussion using variety of teaching techniques.
Designed individualized curricula for academically underachieving students.
Worked one-on-one with at-risk students on core subjects.
Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
Developed lessons, activities and materials to cover required course material.
Maintained safe, clean, and organized classroom environment.
Instructed students individually and in groups, utilizing various teaching methods.
Established positive relationships with students, parents, fellow teachers and school administrators.
Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
Attended in-service training and professional development courses to stay on top of policy and education changes.
Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
Taught students subject-specific material, learning strategies and social skills.
Worked with parents, administrators and counselors to develop improvement plans for struggling students.
Established and communicated clear learning objectives to foster student progress and academic performance.
Offered hands-on learning opportunities to develop student self-esteem and life skills.
Utilized various types of equipment and aids to enhance learning experience.
Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
Applied proactive behavior management techniques to facilitate classroom discipline.
Designed curriculum, lesson plans and instructional materials for classroom teaching.
Managed and organized class records and reports.
Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Administered and graded class tests to evaluate student progress and comprehension.
Administered lessons left by teacher to keep students on schedule.
Explored foundational learning concepts with students through hands-on activities, videos and class discussions.
Referred to district standards to plan lessons and prepare students to take standardized assessments.
Bartender, 06/2013 - 09/2019 Centerplate At Levi's Stadium – Indianapolis, IN,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Planned and coordinated special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created unique cocktails for special events.
Created rapport with new and returning patrons to foster guest satisfaction.
Maintained detailed inventory of bar supplies and stocked work areas.
Restocked beer and liquor regularly and after special events.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Monitored patron alcohol consumption to encourage safety.
Collected appetizer, entree and wine orders from patrons.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Advertised, marketed and recommended drink options to guests.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted products to customers to enhance bill totals with high-profit items.
Made alcohol and beverage orders for clients.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Maintained list of ride services for inebriated customers to safely transport to destinations.
Reduced inventory losses and moved older products by creating new drink menu items.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Created signature beverages to increase revenue and patron loyalty.
Produced and balanced daily and weekly sales reports to determine generated revenue.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Reinvented classic cocktails to complement new menu options.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
Education and Training
Trade School: Veterinary Medicine (Pre-Veterinarian), Expected in 05/2009 - Medina County Career Center - Medina, OH GPA:
High School Diploma: , Expected in 05/2009 - Brunswick High School - Brunswick, OH GPA:
: Veterinarian Assisting, Expected in - Columbus State Community College - Columbus, OH GPA:
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