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Manager Resume Example

Resume Score: 80%

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MANAGER
Skills
  • Contract development and management
  • Issue and conflict resolution
  • Systems and automation applications
  • Project management
  • Staff development
  • Organization
  • Problem resolution
  • Team management
  • Supervision
  • Communications
  • Project organization
  • Planning and coordination
  • Process improvement
  • Relationship development
  • Customer service
  • Security systems
  • Team building
  • Operational improvement
Education and Training
05/2013
High School Diploma
Stamford High SchoolStamford, TX
Summary

Skilled and determined team member offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Experience
ManagerMcDonald's | Eastland, Texas08/2019 - Current
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Residents AideEastland Nursing Home | Eastland, Texas04/2019 - 07/2019
  • Utilized my time to compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Waitress/HostComachoes and Charlies bar and grill | Stamford, TX09/2017 - 05/2018
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Shift LeaderChicken Express | Abilene, TX08/2015 - 06/2016
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased overall team efficiency and productivity.
  • Trained and supervised staff members.
  • Cross-trained in every store role to maximize operational knowledge.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Participated in daily shift exchanges to coordinate tasks and handled special needs.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Mentored and supported new employees to maximize team performance.
  • Documented daily production levels, materials used and special incidents to keep management informed of all activities.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Mentored team members on techniques necessary to complete job tasks.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
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Resume Overview

Companies Worked For:

  • McDonald's
  • Eastland Nursing Home
  • Comachoes and Charlies bar and grill
  • Chicken Express

School Attended

  • Stamford High School

Job Titles Held:

  • Manager
  • Residents Aide
  • Waitress/Host
  • Shift Leader

Degrees

  • High School Diploma

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