Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Skilled and determined team member offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Skills
Contract development and management
Issue and conflict resolution
Systems and automation applications
Project management
Staff development
Organization
Problem resolution
Team management
Supervision
Communications
Project organization
Planning and coordination
Process improvement
Relationship development
Customer service
Security systems
Team building
Operational improvement
Experience
08/2019 to CurrentManagerPublicis Groupe Sa | Ashburn, VA,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Increased safety awareness among employees, resulting in zero injuries.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
04/2019 to 07/2019Residents AideRaising Canes Chicken | Lake Charles, LA,
Utilized my time to compile data gathered from various sources.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
09/2017 to 05/2018Waitress/HostComachoes And Charlies Bar And Grill | City, STATE,
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
08/2015 to 06/2016Shift LeaderChicken Express | City, STATE,
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Trained and supervised team members to maximize performance and meet daily objectives.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Increased overall team efficiency and productivity.
Trained and supervised staff members.
Cross-trained in every store role to maximize operational knowledge.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Participated in daily shift exchanges to coordinate tasks and handled special needs.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Mentored and supported new employees to maximize team performance.
Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Allocated tasks to employees daily and monitored activity and task completion.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Helped employees operate productively and stay on task to meet business and customer needs.
Ran daily reports to assess performance and make proactive adjustments.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Mentored team members on techniques necessary to complete job tasks.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Education and Training
Expected in 05/2013High School Diploma | Stamford High School, Stamford, TXGPA:
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