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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of restaurant operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented shift manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Enthusiastic shift manager with 3 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, and managing staff. Focused on motivating staff and working with diverse personality types to drive improvements. Customer-focused professional with successful ten-year career in customer service sector. Dynamic successful applying promptness and adaptability in busy business environment.

Skills
  • Business planning
  • Staff Management
  • Strategic Planning
  • Sales and Marketing
  • Analytical skills
  • Customer Service
Work History
Manager, 08/2013 to Current
KpmgBaltimore, MD,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Trained new employees in specific job requirements.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
Senior Bartender, 08/2013 to Current
Creekview Health CenterPleasanton, CA,
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Received over 50 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Poured and prepared mixed drinks for over 50 customers daily and created new libations drawing in clientele.
  • Handled $500 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Developed drink menu with creative seasonal-based cocktails, contemporary wines and seasonal beer.
Server, 08/2013 to Current
Conor O'Neill's Irish Pub And RestaurantCity, STATE,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Served needs of more than 70 customers in busy lunch, and dinner environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
Education
Bachelor of Arts: Social Work, Expected in 12/2022
Eastern Michigan University - ,
GPA:
Minor: Psychology, Expected in 12/2022
Eastern Michigan University - ,
GPA:

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Resume Overview

School Attended

  • Eastern Michigan University
  • Eastern Michigan University

Job Titles Held:

  • Manager
  • Senior Bartender
  • Server

Degrees

  • Bachelor of Arts
  • Minor

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