Jessica Claire
Customer Service Representative
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Graduated college before highscool.

Made it to a national competition for history.

  • Fire Safety Regulations
  • Sales Strategies
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Staff Management
  • Administration and Reporting
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Customer Service
  • Sales Monitoring
  • Product and Service Knowledge
  • Attention to Detail
  • Computer Hardware Knowledge
  • Customer Relations
  • Computer Configurations
Work History
03/2022 to Current Manager Steak N Shake Co | Avon, IN,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
03/2022 to 06/2022 Sales Representative Mcclung-Logan Equipment Company, Inc. | Bridgeville, DE,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
06/2020 to 06/2021 Phlebotomist Physicians Primary Care Of Southwest Florida | Fort Myers, FL,
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
06/2016 to 02/2021 Shift Manager Kraton Performance Polymers Inc. | Houston, TX,
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
Expected in 05/2024 Bachelor of Science | Computer And Information Systems Security Western Governors University, Salt Lake City, UT GPA:
Expected in 05/2020 Associate of Applied Science | Industrial Maintenance Technology Ivy Tech Community College of Indiana, Indianapolis, IN GPA:
  • CM - Certified Manager Certification
  • Food Safety certification

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    School Attended

    • Western Governors University
    • Ivy Tech Community College of Indiana

    Job Titles Held:

    • Manager
    • Sales Representative
    • Phlebotomist
    • Shift Manager


    • Bachelor of Science
    • Associate of Applied Science

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