LiveCareer-Resume

manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplishments
  • Increased revenue 52% in less than a year.
  • Customer Service - Managed high turn-over rate while maintaining quality service.
Skills
  • Schedule optimization
  • Financial Management
  • Verbal and written communication
  • Creative merchandising
  • Negotiation
  • Coaching and mentoring
  • Business planning
  • Strategic planning
  • Sales and Marketing
  • Staff Management
  • Policies and procedures
  • Excellent customer service support
Work History
Manager, 05/2013 to 03/2020
Publicis Groupe SaWestport, CT,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated report data to proactively adjust and enhance operations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared and recommended long-range plans for development of department personnel.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Coordinated resolutions for more than 10 daily customer inquiries while consistently achieving performance targets.
  • Consistently managed 3-8-person staff, effectively resolving issues, which resulted in top ranking out of 15 teams.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Followed through with client requests to resolve problems.
Hairstylist\Manager, 04/2010 to 05/2013
Raising Canes ChickenHammond, LA,
  • Scheduled employees to maintain adequate coverage during business hours.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Grew repeat client base by 36% through effective marketing and customer service.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Handled employee scheduling and coverage needs during business hours.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Created customer support strategy to increase customer retention.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Followed through with client requests to resolve problems.
Manager, 06/2003 to 04/2010
SmartStyleCity, STATE,
  • Evaluated report data to proactively adjust and enhance operations.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Consistently managed 3-8-person staff, effectively resolving issues, which resulted in top ranking out of 12 teams.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Created customer support strategy to increase customer retention.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Diploma: , Expected in 05/2001
Westfield High School - Houston, TX
GPA:
Cosmetology License: Cosmetology, Expected in 03/2003
Royal Beauty Careers - Houston, TX
GPA:

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Resume Overview

School Attended

  • Westfield High School
  • Royal Beauty Careers

Job Titles Held:

  • Manager
  • Hairstylist\Manager
  • Manager

Degrees

  • Diploma
  • Cosmetology License

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