Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Skills
Fluent in Spanish
Creative merchandising
Sales and marketing
Business Administration
Consulting
Staff management
Exceptional time management skills
Goal-oriented
Multi-line phone talent
Training development aptitude
Client relations strength
Credit card transactions
Customer-oriented
Quick learner
Money handling abilities
Cash handling and management
Planning and Organization
Employee relations
Skilled problem solver
Inventory controls
Accurate money handling
Team leadership
Customer support
Documentation and reporting
Client communication
Microsoft Office
Complaint resolution
Customer service optimization
Adaptibility
Verbal and written communication
Customer relationship management
Calm disposition
Work History
Manager, 04/2019 - 03/2020 Publicis Groupe Sa – Portland, OR,
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Limited portion sizes and used garnishes to control food costs
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Positioned as primary liaison to streamline operations of multiple lines of business within organization
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Supervised employees and oversaw quality compliance with company standards for food and services
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Worked closely with team members to schedule breaks and shifts to meet state regulations
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Trained and guided team members to maintain high productivity and performance metrics
Conducted scheduled and impromptu evaluations to assess work performance
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Evaluated employees' strengths and assigned tasks based upon experience and training
Increased operational efficiency by developing improved filing systems for confidential client records and reports
Performed root cause analysis to determine quality issues and develop long-term solutions
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Analyzed equipment breakdowns using various troubleshooting methods
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Processed POS transactions, including checks, cash and credit purchases or refunds
Reviewed and resolved differences between accounting information and cash drawer
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Counted cash in register drawer at beginning and end of shift
Checked prices for customers and processed items sold by scanning barcodes
Used cash registers and POS systems to request and record customer orders and compute bills
Assisted customers with special services, account updates and promotional options
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Educated customers on promotions to enhance sales
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Maintained records related to sales, returns and inventory availability
Tracked stock using company inventory management software
Reduced shortages 10% by holding staff accountable for excessive food waste and conducting shift inventories
Supervised food preparation stations to observe hygiene and taste quality of food served to customers
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 3% food waste reduction
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Coordinated and organized all restaurant inventory
Head Waitress, 04/2018 - 03/2019 Madison County Schools – Flora, MS,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Managed more than 20 customer per hour
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Displayed enthusiasm and promote great service to customers, successfully increasing referrals and walk-in business
Updated POS system and trained staff members on use
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Checked identification to enforce age requirement for alcoholic beverages
Counted cash in register drawer at beginning and end of shift
Kindergarten Teacher Assistant, 10/2017 - 03/2018 Valle Abierto – City, STATE,
Devised and implemented course instructional plans to teach kindergarten students about new language while meeting or exceeding district standards
Consulted with teachers in different disciplines to identify and adopt successful instructional strategies
Spoke with parents about student needs to garner additional support
Played games with students to increase understanding of subjects
Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery
Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
Worked with individual students to provide personalized educational, behavioral and emotional support
Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language
Teach new language
Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills
Instructed children between ages 1 year old to 6 years old on second language communication skills
Worked with average of 20 students per class
Used positive reinforcement and provided clear feedback to help students succeed
Education
High School Diploma: , Expected in 06/2013 - Valle Abierto - Venezuela, GPA:
: Psychology , Expected in - Catolica Andres Bello - Venezuela, GPA:
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