LiveCareer-Resume

manager resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 9XXX5
:
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Skills
  • Fluent in Spanish
  • Creative merchandising
  • Sales and marketing
  • Business Administration
  • Consulting
  • Staff management
  • Exceptional time management skills
  • Goal-oriented
  • Multi-line phone talent
  • Training development aptitude
  • Client relations strength
  • Credit card transactions
  • Customer-oriented
  • Quick learner
  • Money handling abilities
  • Cash handling and management
  • Planning and Organization
  • Employee relations
  • Skilled problem solver
  • Inventory controls
  • Accurate money handling
  • Team leadership
  • Customer support
  • Documentation and reporting
  • Client communication
  • Microsoft Office
  • Complaint resolution
  • Customer service optimization
  • Adaptibility
  • Verbal and written communication
  • Customer relationship management
  • Calm disposition
Education
Valle Abierto Venezuela, Expected in 06/2013 High School Diploma : - GPA :
Catolica Andres Bello Venezuela, Expected in : Psychology - GPA :
Work History
Publicis Groupe Sa - Manager
Portland, OR, 04/2019 - 03/2020
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Limited portion sizes and used garnishes to control food costs
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Trained and guided team members to maintain high productivity and performance metrics
  • Conducted scheduled and impromptu evaluations to assess work performance
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Performed root cause analysis to determine quality issues and develop long-term solutions
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Assisted customers with special services, account updates and promotional options
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained records related to sales, returns and inventory availability
  • Tracked stock using company inventory management software
  • Reduced shortages 10% by holding staff accountable for excessive food waste and conducting shift inventories
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 3% food waste reduction
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Coordinated and organized all restaurant inventory
Madison County Schools - Head Waitress
Flora, MS, 04/2018 - 03/2019
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Managed more than 20 customer per hour
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Displayed enthusiasm and promote great service to customers, successfully increasing referrals and walk-in business
  • Updated POS system and trained staff members on use
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Counted cash in register drawer at beginning and end of shift
Valle Abierto - Kindergarten Teacher Assistant
City, STATE, 10/2017 - 03/2018
  • Devised and implemented course instructional plans to teach kindergarten students about new language while meeting or exceeding district standards
  • Consulted with teachers in different disciplines to identify and adopt successful instructional strategies
  • Spoke with parents about student needs to garner additional support
  • Played games with students to increase understanding of subjects
  • Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
  • Worked with individual students to provide personalized educational, behavioral and emotional support
  • Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language
  • Teach new language
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills
  • Instructed children between ages 1 year old to 6 years old on second language communication skills
  • Worked with average of 20 students per class
  • Used positive reinforcement and provided clear feedback to help students succeed

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Resume Overview

School Attended

  • Valle Abierto
  • Catolica Andres Bello

Job Titles Held:

  • Manager
  • Head Waitress
  • Kindergarten Teacher Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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