manager resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 9XXX5
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Fluent in Spanish
  • Creative merchandising
  • Sales and marketing
  • Business Administration
  • Consulting
  • Staff management
  • Exceptional time management skills
  • Goal-oriented
  • Multi-line phone talent
  • Training development aptitude
  • Client relations strength
  • Credit card transactions
  • Customer-oriented
  • Quick learner
  • Money handling abilities
  • Cash handling and management
  • Planning and Organization
  • Employee relations
  • Skilled problem solver
  • Inventory controls
  • Accurate money handling
  • Team leadership
  • Customer support
  • Documentation and reporting
  • Client communication
  • Microsoft Office
  • Complaint resolution
  • Customer service optimization
  • Adaptibility
  • Verbal and written communication
  • Customer relationship management
  • Calm disposition
Valle Abierto Venezuela, Expected in 06/2013 High School Diploma : - GPA :
Catolica Andres Bello Venezuela, Expected in : Psychology - GPA :
Work History
Publicis Groupe Sa - Manager
Portland, OR, 04/2019 - 03/2020
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Limited portion sizes and used garnishes to control food costs
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Trained and guided team members to maintain high productivity and performance metrics
  • Conducted scheduled and impromptu evaluations to assess work performance
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Performed root cause analysis to determine quality issues and develop long-term solutions
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Assisted customers with special services, account updates and promotional options
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained records related to sales, returns and inventory availability
  • Tracked stock using company inventory management software
  • Reduced shortages 10% by holding staff accountable for excessive food waste and conducting shift inventories
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 3% food waste reduction
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Coordinated and organized all restaurant inventory
Madison County Schools - Head Waitress
Flora, MS, 04/2018 - 03/2019
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Managed more than 20 customer per hour
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Displayed enthusiasm and promote great service to customers, successfully increasing referrals and walk-in business
  • Updated POS system and trained staff members on use
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Counted cash in register drawer at beginning and end of shift
Valle Abierto - Kindergarten Teacher Assistant
City, STATE, 10/2017 - 03/2018
  • Devised and implemented course instructional plans to teach kindergarten students about new language while meeting or exceeding district standards
  • Consulted with teachers in different disciplines to identify and adopt successful instructional strategies
  • Spoke with parents about student needs to garner additional support
  • Played games with students to increase understanding of subjects
  • Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
  • Worked with individual students to provide personalized educational, behavioral and emotional support
  • Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language
  • Teach new language
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills
  • Instructed children between ages 1 year old to 6 years old on second language communication skills
  • Worked with average of 20 students per class
  • Used positive reinforcement and provided clear feedback to help students succeed

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Resume Overview

School Attended

  • Valle Abierto
  • Catolica Andres Bello

Job Titles Held:

  • Manager
  • Head Waitress
  • Kindergarten Teacher Assistant


  • High School Diploma
  • Some College (No Degree)

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