Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) XXX-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Microsoft Office programs
  • Strong problem solver
  • Dependable
  • Strong interpersonal skills
  • Strong written and verbal communication Skills
  • Basic, Supervisor
  • Bi, Phone
  • Strong interpersonal skills, Trainer
  • CPR, Verbal communication Skills
  • Customer satisfaction, Written
  • Customer service
  • Dependable
  • Dispatching
  • Documentation
  • Special events
  • First Aid
  • Instructor
  • Leadership
  • Letters
  • Life Support
  • Director
  • Managing
  • Medical emergencies
  • Mentor
  • Mentoring
  • Excel spreadsheets
  • Excel
  • Microsoft Office programs
  • Office
  • PowerPoint
  • Microsoft Word
  • Policies
  • Problem solver
  • Recording
  • Safety
  • Scheduling
  • Self-motivated
  • Spreadsheets
  • Staffing
  • Statistics
Work History
Manager, 06/2019 to 10/2019
Raising Canes ChickenArlington, TX,
  • Managed immediate team of approximately 110 employees and 8 supervisors.
  • Mentor employees with job and customer challenges to ensure customer satisfaction.
  • Responsible for oversight of monthly in-services to maintain skills in accordance with Ellis & Associates licensing requirements.
  • Facilitated PowerPoint orientation training on Great Wolf Lodge safety policies and procedures for new staff of all departments and introductory training for all aquatics staff.
  • Co-lead the scheduling and execution of the lifeguard training courses with the Aquatics Trainer as needed.
  • Oversees water park operations as Aquatics Manager on Duty.
  • Responsible for effectively managing weekly schedules for aquatics lifeguards and supervisors to meet the staffing needs of the business.
  • Utilized customer satisfaction survey results to resolve unreported issues by contacting previous guests and improve overall guest experience.
  • Ensured all employee records are current and compliant with Standard Operating Procedures.
  • Responded to lodge-wide medical/emergency calls controlling the scene and providing first aid/basic life support until emergency response units were present.
  • Completed incident reports for guests and associates injured/ill and directed them to the hospital when necessary.
  • Filled role of Hotel Manager on Duty during designated shifts to resolve guest concerns.
Manager, 08/2017 to 06/2019
Rwj BarnabasRobbinsville, NJ,
  • Organized and conducted lifeguard initial and renewal CPR/BLS training courses in accordance with Ellis & Associates International Lifeguard Training Program requirements.
  • Responsible for assessing staff skills in emergency response scenarios, proper attraction dispatching, guest service, and rule enforcement.
  • Developed training agendas utilized during monthly in-services to develop staff skills.
  • Facilitated PowerPoint orientation training on Great Wolf Lodge safety policies and procedures for new staff of all departments.
  • Immediately managed team of approximately 110 employees and 8 supervisors, delivering mentoring and guidance in job challenges.
  • Responded to lodge-wide medical/emergency calls delivering first aid/basic life support until emergency response units were present.
  • Developed accurate lifeguard rescue statistics Excel document.
  • Performed monthly zone validations of all waterpark attractions to uphold Ellis & Associates and Department of Agriculture safety standards.
  • Maintained current documentation of attraction zone validations, Vigilance Awareness Training tests, and lifeguard rescue reports, assisting with Department of Agriculture and Ellis & Associates unannounced audits/inspections.
  • Perform retraining with lifeguards for rectified Vigilance Awareness Training tests using proper documentation of process.
  • Maintained current Ellis & Associate license with certificate as a Lifeguard instructor, Lifeguard, Basic Life Support, and First Aid training as a first responder to emergency medical situations.
  • Address guest concerns or questions regarding issues with their reservations or water park incidents.
  • Filled role of hotel Manager on Duty during designated shifts to resolve guest concerns.
Aquatics Trainer/ Lifeguard Area Supervisor, 06/2016 to 10/2017
Great Wolf LodgeCamp Lake, WI,
  • Seasonal position beginning early March through the end of October, yearly.
  • Organized and conducted lifeguard training courses as lead instructor (often including up to 60 associates) in accordance with Ellis & Associates International Lifeguard Training Program.
  • Organized and conducted bi-weekly lifeguard in-services to develop associate knowledge and skills.
  • Collaborated with Aquatics Operations Supervisor to restructure Aquatics General Knowledge PowerPoint presentation, including group activities, increasing audience understanding and participation.
  • Facilitation of Aquatics General Knowledge training for associates.
  • Responsible for accurate electronic recording of lifeguard rescue statistics and vigilance awareness training results.
  • Implemented Vigilance Awareness Training tests and remediation program.
  • Respond to all medical emergencies within the water park and aid where permitted through licensing and Ohio state laws.
  • Assisted guests with questions/concerns regarding attraction Ride Admission Policy and attraction accommodations.
  • Responsible for oversight of water park operations to ensure efficiency of staff.
  • Interview/hire candidates for all departments.
  • Managed training and operational leadership of associates for special events.
Lifeguard Supervisor, 06/2015 to 06/2016
County Of Lake, CaliforniaLake County, CA,
  • Seasonal position beginning early March through the end of October, yearly.
  • Immediately managed team of approximately 45 associates.
  • Responsible for leading lifeguard training courses, assessing skill competency of all participants., Seasonal position beginning early March through the end of October, yearly.
  • Immediately managed team of approximately 45 associates.
  • Responsible for leading lifeguard training courses, assessing skill competency of all participants.
  • Coordinated pre/post-season projects to ensure water park cleanliness and safety.
  • Participated in training of associates on Standard Operating Procedures of attractions and ensured correct implementation of guidelines during operation.
  • Responsible for set-up, training, and operational leadership of associates for special events and Halloween Haunt.
  • Maintained current Ellis & Associates license with certificate as Lifeguard instructor, Basic Life Support, and First Aid.
  • Responsible for daily planning of associate break times.
  • Responded to all medical emergencies within a designated area offering first aid and controlling the scene.
  • Assisted guests with questions or concerns regarding Ride Admission Policy or referred to management for accommodations.
Office Assistant, 08/2013 to 04/2016
Morehead State UniversityCity, STATE,
  • Organize and file university staff documents, often including sensitive personal information.
  • Developed Microsoft Word and Excel spreadsheets, faxed reports and scanned documents as needed.
  • Produced professional and error free letters and spreadsheets for upcoming campus events.
  • Assisted in preparation and clean-up for designated special events hosted throughout Morehead State University.
  • Answered office phone and directed calls to appropriate staff member as necessary.
Education
B.S: Animal Science, Expected in 04/2016
Morehead State University - Morehead, KY
GPA:
A.A: Liberal Arts, Expected in 04/2013
- ,
GPA:
Work History
Manager, 06/2019 to 10/2019
Great Wolf LodgeMason, OH
  • Managed immediate team of approximately 110 employees and 8 supervisors.
  • Mentor employees with job and customer challenges to ensure customer satisfaction.
  • Responsible for oversight of monthly in-services to maintain skills in accordance with Ellis & Associates licensing requirements.
  • Facilitated PowerPoint orientation training on Great Wolf Lodge safety policies and procedures for new staff of all departments and introductory training for all aquatics staff.
  • Co-lead the scheduling and execution of the lifeguard training courses with the Aquatics Trainer as needed.
  • Oversees water park operations as Aquatics Manager on Duty.
  • Responsible for effectively managing weekly schedules for aquatics lifeguards and supervisors to meet the staffing needs of the business.
  • Utilized customer satisfaction survey results to resolve unreported issues by contacting previous guests and improve overall guest experience.
  • Ensured all employee records are current and compliant with Standard Operating Procedures.
  • Responded to lodge-wide medical/emergency calls controlling the scene and providing first aid/basic life support until emergency response units were present.
  • Completed incident reports for guests and associates injured/ill and directed them to the hospital when necessary.
  • Filled role of Hotel Manager on Duty during designated shifts to resolve guest concerns.
Manager, 08/2017 to 06/2019
Great Wolf LodgeMason, OH
  • Organized and conducted lifeguard initial and renewal CPR/BLS training courses in accordance with Ellis & Associates International Lifeguard Training Program requirements.
  • Responsible for assessing staff skills in emergency response scenarios, proper attraction dispatching, guest service, and rule enforcement.
  • Developed training agendas utilized during monthly in-services to develop staff skills.
  • Facilitated PowerPoint orientation training on Great Wolf Lodge safety policies and procedures for new staff of all departments.
  • Immediately managed team of approximately 110 employees and 8 supervisors, delivering mentoring and guidance in job challenges.
  • Responded to lodge-wide medical/emergency calls delivering first aid/basic life support until emergency response units were present.
  • Developed accurate lifeguard rescue statistics Excel document.
  • Performed monthly zone validations of all waterpark attractions to uphold Ellis & Associates and Department of Agriculture safety standards.
  • Maintained current documentation of attraction zone validations, Vigilance Awareness Training tests, and lifeguard rescue reports, assisting with Department of Agriculture and Ellis & Associates unannounced audits/inspections.
  • Perform retraining with lifeguards for rectified Vigilance Awareness Training tests using proper documentation of process.
  • Maintained current Ellis & Associate license with certificate as a Lifeguard instructor, Lifeguard, Basic Life Support, and First Aid training as a first responder to emergency medical situations.
  • Address guest concerns or questions regarding issues with their reservations or water park incidents.
  • Filled role of hotel Manager on Duty during designated shifts to resolve guest concerns.
Aquatics Trainer/ Lifeguard Area Supervisor, 06/2016 to 10/2017
Kings IslandMason, OH
  • Seasonal position beginning early March through the end of October, yearly.
  • Organized and conducted lifeguard training courses as lead instructor (often including up to 60 associates) in accordance with Ellis & Associates International Lifeguard Training Program.
  • Organized and conducted bi-weekly lifeguard in-services to develop associate knowledge and skills.
  • Collaborated with Aquatics Operations Supervisor to restructure Aquatics General Knowledge PowerPoint presentation, including group activities, increasing audience understanding and participation.
  • Facilitation of Aquatics General Knowledge training for associates.
  • Responsible for accurate electronic recording of lifeguard rescue statistics and vigilance awareness training results.
  • Implemented Vigilance Awareness Training tests and remediation program.
  • Respond to all medical emergencies within the water park and aid where permitted through licensing and Ohio state laws.
  • Assisted guests with questions/concerns regarding attraction Ride Admission Policy and attraction accommodations.
  • Responsible for oversight of water park operations to ensure efficiency of staff.
  • Interview/hire candidates for all departments.
  • Managed training and operational leadership of associates for special events.
Lifeguard Supervisor, 06/2015 to 06/2016
Kings IslandMason, OH
  • Seasonal position beginning early March through the end of October, yearly.
  • Immediately managed team of approximately 45 associates.
  • Responsible for leading lifeguard training courses, assessing skill competency of all participants., Seasonal position beginning early March through the end of October, yearly.
  • Immediately managed team of approximately 45 associates.
  • Responsible for leading lifeguard training courses, assessing skill competency of all participants.
  • Coordinated pre/post-season projects to ensure water park cleanliness and safety.
  • Participated in training of associates on Standard Operating Procedures of attractions and ensured correct implementation of guidelines during operation.
  • Responsible for set-up, training, and operational leadership of associates for special events and Halloween Haunt.
  • Maintained current Ellis & Associates license with certificate as Lifeguard instructor, Basic Life Support, and First Aid.
  • Responsible for daily planning of associate break times.
  • Responded to all medical emergencies within a designated area offering first aid and controlling the scene.
  • Assisted guests with questions or concerns regarding Ride Admission Policy or referred to management for accommodations.
Office Assistant, 08/2013 to 04/2016
Morehead State UniversityMorehead, KY
  • Organize and file university staff documents, often including sensitive personal information.
  • Developed Microsoft Word and Excel spreadsheets, faxed reports and scanned documents as needed.
  • Produced professional and error free letters and spreadsheets for upcoming campus events.
  • Assisted in preparation and clean-up for designated special events hosted throughout Morehead State University.
  • Answered office phone and directed calls to appropriate staff member as necessary.
Interests
  • Chatfield College
  • St. Martin, OH
  • Phi Theta Kappa Honor Society Inductee
  • Julia Chatfield Honor Society Inductee
  • Skills
  • Microsoft Office programs
  • Strong problem solver
  • Dependable
  • Strong interpersonal skills
  • Strong written and verbal communication Skills,
  • Basic, bi, Strong interpersonal skills, CPR, customer satisfaction, Customer service, Dependable, dispatching, documentation, special events, First Aid, instructor, leadership, letters, Life Support, Director, managing, medical emergencies, Mentor, mentoring, Excel spreadsheets, Excel, Microsoft Office programs, office, PowerPoint, Microsoft Word, policies, problem solver, recording, safety, scheduling, Self-motivated, spreadsheets, staffing, statistics, Supervisor, phone, Trainer, verbal communication Skills, written
  • Additional Information
    • Kathy Hargett - Morehead State University Assistant to University Assessment and Testing Director - (606)356-2488 Kaci Overly - (Former) Kings Island Aquatics Department Manager - (XXX)508-2280

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    Resume Overview

    School Attended

    • Morehead State University

    Job Titles Held:

    • Manager
    • Manager
    • Aquatics Trainer/ Lifeguard Area Supervisor
    • Lifeguard Supervisor
    • Office Assistant

    Degrees

    • B.S
    • A.A

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