I am a resourceful and adaptable Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements. A team builder with a focus on employee engagement, customer relationship management (CRM), time management and conflict resolution. A customer- focused leader seeking to assist in daily operations with a positive organization.
Daily operations including greeting and serving customers. Ordering and biweekly inventory of supplies. Stock supplies and rotate them as needed. Daily and monthly cleaning duties as required. Answering phones and taking accurate orders. Employee payroll and scheduling. Key holder with alarm access to open and close business. Take payments and process credit card transactions. Closing registers and balancing. Bank deposits. Running errands for supplies daily. Interaction with outside suppliers to improve the quality and quantity of the business. Marketing and promotions. Cater and prepare orders as needed. Client relations including listening to concerns and answering questions . Delivering exemplary service to each individual.
Answer phones and manage incoming calls. Take messages accurately and efficiently. Schedule and maintain appointments through our computer program as needed. Keep accurate files and documentation of clients visit. Provide excellent customer service while checking clients in and out of the hospital. Record call- in prescriptions and take to authorized doctor to approve for medication. Fill scripts as needed verifying medication amount and drug. Stock products and maintain professional appearance of lobby. Process payments and balance register daily. Make nightly bank deposit .
Assisted customers with a professional, friendly and knowledgeable approach during each visit.
Managed Kennel by overseeing the patients admitted to the approximate 75 bed facility. This included walking, feeding, watering, bathing and medicating patients as needed. Kept accurate medical logs and records for each patient while staying at the facility. Assisted in surgery by monitoring patients vitals while under anesthesia and during their recovery. Assisted operating doctor in procedure as needed by prepping the surgery room with the appropriate equipment , lighting, instruments and monitoring. Prepared patients for surgery by prepping site and drawing of all labs needed. Processed all pre anesthetic blood work . Managed Surgery by insuring all patients checked in are scheduled for treatment on charts. Managed and overseen the ordering, cleaning ,packing and sterilization of the instruments and equipment for a 4 doctor practice. Assisted in the Implementation of a successful dentistry program for a small animal practice due to experience from extensive training in x-rays and instruments for each dental procedure. Assisted in pharmacy by selecting and counting the drug prescribed by doctor. Educating clients on how to use and treat their pet. Handled and processed controlled substances while keeping accurate logs of each transaction,including injectable and anesthesia. Implemented a computer program to help maintain quantity of drugs on hand. Managed log for stock in pharmacy rotating and ensuring expiration of each drug. Order Medications and Vaccines as needed.Maintained lab equipment and maintenance as needed. Processed lab cultures and hematology samples as needed. Input charges in computer .Maintain digital record by updating history. Process X-rays ordered by properly selecting the appropriate setting to maintain the best films. Clerical duties included filing, copying, faxing, updating paper and digital records as needed . Assisted in processing payments as needed.
Promoted products to maximize add-on sales.
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