Hardworking and motivated Store manager with 6 years of experience and record of success in retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Sales Techniques
Project Management
Staff Development
Complex Problem Solving
Managing Operations and Efficiency
Cost Control
Onboarding and Orientation
Work Planning and Prioritization
Performance Evaluations
Training and Development
Hiring and Training
Teamwork and Collaboration
Problem Resolution
Technical Proficiency
Administration and Reporting
Scheduling and Coordinating
Team Leadership
Project Planning
Budget Management
Team Building
Experience
MANAGER, 06/2014 to Current Arizona State University – Tempe, AZ,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance and incorporated feedback to implement improvement plans.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Conducted quality, timely performance feedback and performance appraisals.
Administered annual operating and capital budget to facilitate profitability.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Examined merchandise to correctly price and display products.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Supervised staff performing daily activities.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Planned activities to support system changes to meet organizational needs and requirements.
Set challenging yet attainable goals to encourage continuous staff development.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Hired team members and trained in collaborative team environment.
Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Monitored compliance with federal and state laws associated with [Industry] daily functions.
Cooperated with project partners to develop system analysis and new system design based on client specifications.
Arranged and managed contracts with numerous vendors.
Developed reports to outline project status, budget data and other information.
Worked closely with executives to guide budget planning.
Gift Shop Supervisor, 02/2013 to 06/2015 Anheuser-Busch Inbev – Idaho Falls, ID,
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Grew revenue by improving sales and service strategies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Increased sales on consistent basis by developing key customer relationships.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Researched out-of-stock items to find additional inventory in other store locations.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Mentored newly hired staff in upselling techniques to improve sales.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Store Clerk, 01/2011 to 02/2013 Sun Communities – Grass Valley, CA,
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Examined packages and goods for damage and notified vendors of replacement needs.
Tracked inventory and conducted cycle counts to maintain accurate records.
Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
Identified and implemented strategies to increase store traffic with customer- and community-focused events.
Warehouse Worker, 01/2008 to 06/2011 Scholastic – Saint Louis, MO,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Received deliveries, scanned packages and updated orders in internal database.
Recognized defective material and reported issues to management.
Staged and sorted multiple types of products for loading.
Examined packages and goods for damage and notified vendors of replacement needs.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Filed requisitions for out of stock items and supplies
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
Education and Training
High School Diploma: , Expected in 05/2005 Cairo High School - Cairo, GA GPA:
: ACCOUNTING, Expected in Bainbridge State College - Bainbridge, GA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
