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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Over 7 years of leadership, management and engineering experience, escalation support for various technologies for medium to global enterprise environments with excellent communication and problem-solving skills. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Project management
  • HTML and CSS
  • Root cause analysis
  • JavaScript
  • Exceptional organizational skills
  • Performance testing
  • Firmware upgrades knowledge
  • LAN and WAN expertise
  • Complex problem solving
  • Talented multi-tasker
  • Customer-oriented
  • Strategic planning
  • Interpersonal skills
  • Microsoft applications skills
  • Extremely quick learner
  • Linux and Unix expert
Work History
03/2014 to Current
Manager Securitas Security Services Usa, Inc. Freeport, TX,
  • Create exceptional value in the lives of our customers by delivering legendary customer service, provide associates with a safe, supportive and motivating working environment which encourages innovation and commitment.
  • Lead store associates to deliver the brand story and customer service.
  • Anticipates problems before they occur; explores underlying reasons for recurring laboratory problems; goes beyond symptoms to get at causes; strives to develop long-term solutions.
  • Motivate and influence, critical thinking, coach, develop foster team work.
  • Ability to manage multiple priorities, organizational skills and time management.
  • Problem solving and decision making skills.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
03/2012 to 03/2014
Project Lead Technical/Software Engineer Hewlett Packard City, STATE,
  • Installing licenses, performed system validation testing of superdome systems, Implementation, documentation, complete analysis and root cause resolution, application monitoring, network storage, migration, and HP's leading edge complex high-end server.
  • project management techniques, Software testing, iLO firmware, BIOS, debugging and analyzing complex issues, deployment, Unix Servers and clusters, responsible for correcting issue, documenting, and development of activities in a reasonable manner, Brocade IP, UEFI, OS USB, Embedded MSA, HP Blade, ESX server.
  • Troubleshoot HP-UX, shell scripting, debugged, and repaired Software and Hardware systems.
  • Emulex, Raid, Meat Grinder, Guide, Remus, MQD, FC cards and fiber channel, analysis of failures, HP 3par, ISS, ESSN, HP ProLiant server.
  • Transmitting documents, managing project websites, planning project meetings, contracting documents, regular internal reporting and coordinating key internal functional groups for business development.
  • Participated as a team leader in network reconfiguration activities focused on the achievement of improved network performance, SAN enterprise, creating, and maintaining.
  • Conducted engineering and detailed experimental tests to collect design data and assist in research work.
  • Followed up on manufacturing and field reports and resolved outstanding problems.
  • Collaborated with engineers at the new product introduction phase to develop and verify design changes.
  • Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.
  • Completed projects by effectively applying engineering, technical and maintenance procedures.
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
04/2009 to 03/2011
Project Lead Test Tech Hewlett Packard City, STATE,
  • project management techniques, Software testing, iLO firmware, BIOS, debugging and analyzing complex issues, deployment, Unix Servers and clusters, responsible for correcting issue, documenting, and development of activities in a reasonable manner, Brocade IP, UEFI, OS USB, Embedded MSA, HP Blade, ESX server.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
05/2005 to 03/2009
Assistance Software Engineer RIB Software AG City, STATE, Germany

  • Developed mixed signal test strategies including the design and verification of instrument level diagnostics.
  • Assisted in engineering projects for application and distribution lighting and power systems.
  • Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
  • Completed projects by effectively applying engineering, technical and maintenance procedures.
  • Developed mixed signal test strategies including the design and verification of instrument level diagnostics.
  • Coordinated manufacturing, construction, installation and maintenance projects for engineering team to complete per customer requirements.
  • Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
Education
Expected in Current
Master of Business Administration: Engineering Management
American Century University - Albuquerque, NM.
GPA:
Engineering Management Specializing in Engineering Management and how to Lead Test People)
Expected in 1 2010
Bachelor of Science: Computer Science Engineering Software CISCO Systems Information Technology
American Century University North Harris Community College - Albuquerque Houston, NM. Texas
GPA:
Computer Science Engineering Software CISCO Systems Information Technology
Technical Skills
Automation, C, C++, cisco, clarify, coach, hardware configuration, Hardware, computer applications, Controller, critical thinking, CSS, Disaster recovery, documentation, edge, Firewall, flash, floppy drives, focus, GUI, HP, HP 3, HP-UX, HTML, Internet Explorer, IP, ISO 9001, Java, JavaScript, LAN, Languages, Linux, management skills, managing, MS Access, MS Excel, Microsoft Office, MS Office, MS Outlook, PowerPoint, modems, mother boards, MS DOS, enterprise, network, Networking, NICs, operating system, organizational skills, ProLiant, quality, RAID, reporting, Routers, SAN, SAS, scientific, SCSI I, SCSI, servers, script, Shell Scripting, Software testing, Strategic Planning, Switches, TCP/IP, technical support, time management, Troubleshooting, UML, Unix Servers, Visual Studio, LAN/WAN

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School Attended

  • American Century University
  • American Century University North Harris Community College

Job Titles Held:

  • Manager
  • Project Lead Technical/Software Engineer
  • Project Lead Test Tech
  • Assistance Software Engineer

Degrees

  • Master of Business Administration
  • Bachelor of Science

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