Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Finance student eager to increase knowledge and apply it to a secure and growing company.  Quick learner and energetic with base knowledge of skills needed to perform the tasks and training to continue to higher positions.
Work History
05/2011 to Current Manager The Paradies Shops | Pensacola, FL,
  • Bank reconciliations
  • Posted receipts to appropriate general ledger accounts
  • Staff scheduling and payroll processing through PrimePay
  • Organize fundraisers, birthday parties and outdoor events
  • Establish advertisement and manage social media outlets to gain exposure within the community and increase monthly sales
  • Restocked inventory ever week and reviewed cash operation data to verify proper replenishment
10/2015 to Current Customer Service Representative Arthur J Gallagher & Co. | Richmond, VA,
  • Provide rate quotes and freight charges
  • Use multiple resources, reports, data and systems to provide proactive care for customers
  • Effectively manage a high-volume of inbound and outbound customer calls in a complex, fast-paced and challenging call center environment
  • Gather, verify and document all required customer information for tracking purposes
02/2015 to 03/2017 Owner and Manager Smylie's Ice Cream II | City, STATE,
  • Developed and built business from start up
  • Bank reconciliations
  • Posted receipts to appropriate general ledger accounts
  • Hired, trained, and supervised employees providing guidance as needed
  • Staff scheduling and payroll processing through PrimePay
  • Establish advertisement and manage social media outlets to gain exposure within the community and increase monthly sales


10/2013 to 10/2014 Roadside Assistance Counselor AAA Mid-Atlantic | City, STATE,
  • Answer and accurately receive, record and respond to member's requests from inbound calls regarding Roadside Assistance
  • Assist members to determine breakdown location or tow destination
  • Provide Members with all instructions to ensure a complete understanding of the services needed
  • Addressed and resolved customer product complaints empathetically and professionally.
Skills
  • MS Windows proficient


  • Skilled in call center operations
Education
Expected in August 2017 Associate of Science | Accounting Rowan College at Burlington County - Mount Laurel, New Jersey, GPA:
Accounting
Expected in February 2019 Bachelor of Science | Business Administration Finance Thomas Edison State University, Trenton, GPA:
Business Administration Finance

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Resume Overview

School Attended

  • Rowan College at Burlington County - Mount Laurel
  • Thomas Edison State University

Job Titles Held:

  • Manager
  • Customer Service Representative
  • Owner and Manager
  • Roadside Assistance Counselor

Degrees

  • Associate of Science
  • Bachelor of Science

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