Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Service-driven professional with 5 year background in the sales and management sector. Personable and reliable desiring opportunity to use consistency and discipline in busy environment.

Skills
  • Marketing
  • Sales Techniques
  • Staff development
  • Salesforce Management
  • People skills
  • Issue and conflict resolution
  • Critical thinking
  • Supervision
  • Friendly, positive attitude
  • Computer skills (power point, excel, microsoft word)
Experience
Manager, 10/2020 - 08/2021
Transunion MN, State,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous staff development.
Assistant Store Manager, 10/2019 - 10/2020
Stop And Shop Natick, MA,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Sales Lead, 10/2017 - 10/2019
Tapestry, Inc. Riverhead, NY,
  • Managed cash register operations using POS system, including processing sales and returns.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Cross-trained on different positions to best support team during peak periods.
  • Reported sales metrics and statistics to management and stakeholders.
  • Researched items at other locations to find products requested by shoppers.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
Education and Training
High School Diploma: , Expected in 05/2018
-
Lewisville High School - Lewisville, TX,
GPA:
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Professional:
Negotiated :
:
Accomplishments

200k increase on top of store plan

million dollar award

manager of the year award

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Resume Overview

School Attended

  • Lewisville High School

Job Titles Held:

  • Manager
  • Assistant Store Manager
  • Sales Lead

Degrees

  • High School Diploma

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