Proactive supervisor with experience over 30 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Hardworking and motivated manager supervisor with30years of experience and record of success in hotel and hospital. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Contract development and management
Staff development
Issue and conflict resolution
Workforce Management
Project management
Key accounts and territory management
MS Office
Communications
Inventory management
Relationship development
Project organization
Planning and coordination
Problem resolution
Team management
Customer service
Supervision
Security systems
Operational improvement
Administrative support
Experience
Manager, 02/2014 to 08/2017 Transunion – KY, State,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Facilitated month-end journal entries, account reconciliation and invoicing using microsoft
Assigned tasks to associates to fit skill levels and maximize team performance.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Handled over $3000 in funds each day in fast-paced resturant environment.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Head Housekeeping Supervisor , 04/1999 to 01/2014 Live Oak Nursing Home – City, STATE,
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Liaised with vendors to order housekeeping supplies and guest toiletries.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Minimized costs by working and negotiating with multiple suppliers.
Delegated daily tasks to employees to manage resources and meet deadlines.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Managed team of employees, daily progress reports and overall project planning.
Implemented improved training procedures to better develop new personnel.
Managed maintenance activities, including supervising staff and inspecting equipment.
Safely and efficiently finished repairs while supporting team members with tasks.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Supervisor Over Housekeeping , 08/1984 to 01/1999 Kings Inn Motel – City, STATE,
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Liaised with vendors to order housekeeping supplies and guest toiletries.
Stocked room attendant carts with supplies to keep carts organized and clean.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Reviewed employee performance and devised improvement plan to achieve goals.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Minimized costs by working and negotiating with multiple suppliers.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Established and implemented new procedures for standard maintenance scheduling.
Delegated daily tasks to employees to manage resources and meet deadlines.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Managed team of employees, daily progress reports and overall project planning.
Implemented improved training procedures to better develop new personnel.
Managed maintenance activities, including supervising staff and inspecting equipment.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Safely and efficiently finished repairs while supporting team members with tasks.
Provided insight and information to management regarding onsite improvement project specifications.
Monitored maintenance scheduling and reported maintenance team information to management.
Education and Training
Associate of Applied Science: Office Supervision And Management, Expected in 03/1985 Bee County Collage - Beeville, TX, GPA:
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