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Manager Resume Example

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MANAGER
Summary

Forward-thinking general manager with 30 plus years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.

Skills
  • Issue and conflict resolution
  • Staff development
  • Diamond Evaluations
  • Team building
  • Process improvement
  • Operations Management
  • Contract development and management
  • Brand management
  • Diamond grading
  • Project organization
  • Financial Management
  • Experience
    Manager|Abm - Piscataway , NJ|01/2018 - Current
    • Recruited, hired and trained new employees, including monitoring and review of individual performance.
    • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
    • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
    • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
    • Spearheaded training initiatives to improve employee performance and bottom-line business results.
    • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
    • Fostered positive staff morale through special events and projects.
    • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
    • Liaised with HR management to devise and update policies based on changing industry and social trends.
    Manager|Abm - Puyallup , WA|02/2016 - 01/2018
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Assigned tasks to associates to fit skill levels and maximize team performance.
    • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
    • Recruited and hired qualified candidates to fill open positions.
    • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
    • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
    • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
    • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
    • Recruited, hired and trained new employees, including monitoring and review of individual performance.
    • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
    Manager|Abm - Riverside , CA|01/2014 - 12/2016
    • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
    • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
    • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
    • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
    • Organized and updated schedules to optimize coverage for expected customer demands.
    • Cultivated lucrative relationships with clients through active engagement, issue resolution and closing talents.
    • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
    • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
    • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
    Manager|Abm - Rockwall , TX|04/2008 - 12/2016
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
    • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
    • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
    • Used 3D modeling to design pieces in virtual environment.
    • Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
    • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
    • Measured customers to accurately size pieces for customer body dimensions.
    • Trained and coached newly hired associates on store return policies and customer service techniques.
    • Achieved Premier level company status for selling more than $5 million in fine jewelry annually.
    • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
    • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
    Education and Training
    Mankato State University|CitySome College (No Degree): Criminology
    Certifications

    Certified GIA Diamond Buyer

    Build Your Own Now

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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Your resume earned a perfect score!

    Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

    95Excellent
    Resume Strength
    • Completeness
    • Formatting
    • Word choice
    • Length
    • Measurable results
    • Strong summary
    • Target job
    • Clear contact info
    • Typos

    Resume Overview

    School Attended

    • Mankato State University

    Job Titles Held:

    • Manager

    Degrees

    • Some College (No Degree) : Criminology

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