Manager Resume Example
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MANAGER
Summary
Forward-thinking general manager with 30 plus years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Skills
Experience
Manager|Abm - Piscataway , NJ|01/2018 - Current
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fostered positive staff morale through special events and projects.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
Manager|Abm - Puyallup , WA|02/2016 - 01/2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Recruited and hired qualified candidates to fill open positions.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Manager|Abm - Riverside , CA|01/2014 - 12/2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and closing talents.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Manager|Abm - Rockwall , TX|04/2008 - 12/2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Used 3D modeling to design pieces in virtual environment.
- Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Measured customers to accurately size pieces for customer body dimensions.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Achieved Premier level company status for selling more than $5 million in fine jewelry annually.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
Mankato State University|CitySome College (No Degree): Criminology
Certifications
Certified GIA Diamond Buyer
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Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Mankato State University
Job Titles Held:
- Manager
Degrees
- Some College (No Degree) : Criminology
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