Manager Resume Example Company Name

MANAGER

Summary

Forward-thinking general manager with 30 plus years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.

Skills

Issue and conflict resolution

Staff development

Diamond Evaluations

Team building

Process improvement

Operations Management

Contract development and management

Brand management

Diamond grading

Project organization

Financial Management

Experience

Manager|Company Name - City, State|01/2018 - Current

Recruited, hired and trained new employees, including monitoring and review of individual performance.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Fostered positive staff morale through special events and projects.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Liaised with HR management to devise and update policies based on changing industry and social trends.

Manager|Company Name - City, State|02/2016 - 01/2018

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity againsttarget accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

Manager|Company Name - City, State|01/2014 - 12/2016

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Organized and updated schedules to optimize coverage for expected customer demands.
Cultivated lucrative relationships with clients through active engagement, issue resolution and closing talents.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Manager|Company Name - City, State|04/2008 - 12/2016

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
Used 3D modeling to design pieces in virtual environment.
Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
Measured customers to accurately size pieces for customer body dimensions.
Trained and coached newly hired associates on store return policies and customer service techniques.
Achieved Premier level company status for selling more than $5 million in fine jewelry annually.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Education and Training

Mankato State University|CitySome College (No Degree): Criminology

Certifications

Certified GIA Diamond Buyer

Resume Overview

Create a job alert for [job role title] at [location].

Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes