Extremely motivated professional with 10 years of office management and contract management experience. Well-versed experience in budget control, inventory management, account payable/receivable and team supervision. Prepares official reports, coordinates appointments and responds to telephone inquiries. Outgoing team player equipped with exceptional interpersonal, communication and writing skills. Proficient in Microsoft Office, accounting data applications and payroll systems.Experienced [Job Title] adept at problem solving, customer service and hiring and training hardworking, quality staff.Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined [Job Title] with strong interpersonal skills and extensive retail and sales experience.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.Quality focused Store Manager adept at providing employees clear guidelines and targeted goals.Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Microsoft Office: Microsoft Word, PowerPoint, Excel, Access and Outlook.
*Accounting Applications: QuickBooks Pro, Oracle Financials Accounting Hub.
*Internet Browsers: Internet Explorer, Edge, Chrome, Safari and Firefox.Retail inventory management
Accurate cash handling
Store opening and closing procedures
MS Office proficient
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
Promoted to Store Manager after [Number] months in the Assistant Manager position.Interviewed over [Number] people and successfully staffed [Number] new store locations.Awarded “Top Sales Manager of the Year” in [Year].Developed and implemented new loss prevention methods which resulted in a [number]% reduction in shrinkage rates.
Opened a new store location and assisted in recruiting and training new staff.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
Accounting, acquisitions, automation, budgets, budget, charts, contract negotiation, cost analysis, customer service, database, documentation, Edge, financial, graphs, hiring, Hub, human resources, Internet Explorer, Internet Browsers, inventory, marketing plans, Access, Microsoft Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Oracle Financials, payroll processing, policies, presentations, procurement, profit, quality, QuickBooks Pro, recruitment, sales, SOP, spreadsheets, supply inventory, training development, web applications
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