Manager Facilities resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated and service-oriented Facilities Manager with over 15 years of experience in supporting day-to-day operational functions and achieving project goals. Performance-driven with excellent organizational, multitasking and problem-solving abilities. IFMA member.

  • Senior leadership support
  • Project management
  • Budgetary Planning
  • Cost-reduction strategies
  • Event coordination
  • Process development
  • Negotiation
10/2018 to Current
Manager, Facilities T-Mobile Coralville, IA,
  • Manage all facilities day-to-day operations and delivery of office services;
  • Ensure that the facilities are maintained according to the organization's standard of procedures;
  • Liaise with landlord and building management on facility and building issues, space repairs and maintenance;
  • Supervise building personnel, contractors and vendors to ensure service execution and completion per NGA's standards and expectations;
  • Vendor management - Manage vendor contracts and RFPs, and approve bids and invoices and ensure conformance to contract specifications;
  • Develop, implement and communicate facilities-related processes, procedures and policies - Developed NGA's front desk resource, office space duty of care, return to work toolkit, workplace safety protocols and COVID-19 guidelines;
  • Promote employee safety awareness based on understanding of regulatory mandates and organizational best practices;
  • Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability;
  • Partner with Director of Administration on NGA's emergency preparedness efforts - Serve as the emergency director, developed NGA's emergency response resource and guidelines, evaluate and monitor workplace safety, manage NGA's emergency notification system, and serve on NGA's pandemic response team.
  • Manage NGA's suite security, access control system and access card administration;
  • Manage all staff onboarding and offboarding efforts related to facilities i.e., workspace assignments and cleanup, floorplan updates, business cards and office supplies provision, facilities and building overview, etc.;
  • Develop and implement e-waste management, document retention and management, sustainability and cost reduction initiatives;
  • Coordinate, manage and collaborate with senior leadership on infrastructure-related projects, i.e., renovations, space refurbishments and alterations, and other special projects;
  • Procure and manage office supplies, some equipment and consumables;
  • Assist in annual facilities budget development and preparation, and reconcile and process landlord issues monthly services invoices;
  • Service and manage common areas, cafe', hospitality bar and conference rooms;
  • Manage conference room setup and tear down during onsite events and company celebrations; and
  • Participate in building coalitions and discussion groups.


  • Participated in NGA's lease renewal negotiation with NGA's CHRAO and broker, and sublandlord;
  • Collaborated with senior leadership and NGA's renovation team on all aspects and stages of NGA's space renovation project;
  • Initiated the closure of NGA's off-site record storage accounts - Annual cost savings of $15,000.
  • Initiated the cleanup, reconfiguration and space optimization of NGA's onsite storage room - Eliminated 2 trucks worth of junk and unwanted items;
  • Initiated and spearhead the digitization of NGA's records - Eliminated 13 tons of paper that was digitized, destroyed or recycled; and
  • Served as the project lead for NGA's swing space transition, swing space reconfiguration and occupancy and transition back into our office after renovation completion.
11/2017 to 04/2018
Office Administrator Panalgo, Llc Boston, MA,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency;
  • Performed an update of all Landow & Co. commercial lease files- reviewed and interpreted leases and prepared up-to-date lease summaries;
  • Managed residential and commercial tenant parking space leases;
  • Solicited and analyzed bids for repairs, renovation and general maintenance; and
  • Managed the Landow & Co-owned vehicles including requirements for its operation and maintenance.
09/2013 to 07/2017
Office Manager Savatree Hopkins, MN,
  • Worked alongside the property manager to streamline and ensure staff and tenant compliance with company’s policies and procedures;
  • Served as the on-site contact for tenants and managed day-to-day communication and issue resolution;
  • Provided creative ideas and coordinated tenant relations and engagement events – worked closely with vendors to ensure flawless presentation and execution of events;
  • Drafted quarterly executive summary reports and monthly operations reports for four assigned properties;
  • Performed regular audit of leases, amendments, commencement letters and notices and maintained thorough, accurate and compliant records for internal and regulatory audits.
Education and Training
Expected in 06/2001
Bachelor of Science: Computer Networking
Strayer University - Washington, DC
  • Magna Cum Laude Graduate (3.85 GPA)
  • Cisco Academy - Semester 1
  • Microsoft Certified Professional

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Manager, Facilities
  • Office Administrator
  • Office Manager


  • Bachelor of Science

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