manager employee health services system resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and focused Occupational Employee Health & Workers Compensation Nurse Manager with 10+ years experience in large industrial & healthcare settings. Excels in team management, prioritizing, and completing multiple tasks simultaneously with follow through until completion. Results driven with a proven track record of successfully analyzing data to identify trends and developing strategies to improve efficiency, and outcomes for the organization and it's employees.

Knowledgeable in Occupational/Employee Health, Workers Compensation, Drug & Alcohol testing, Post-Offer Health Assessments, ADA, FMLA, OSHA, and EOC.

  • Supervised team of 45 staff members in varying roles in offices & remote
  • Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and TJC regulations for maximum quality and control.
  • Achieved efficiency in scheduling clinic appointment by introducing MS Teams for for varying Employee Health Clinic, and Mobile Clinic appointments.
  • Resolved product issue through collaboration with nursing managers and supply chain to have defective products pulled from stock and sent back to vendor for refund.
  • Successfully implementation of an ADA Program and a Transitional Duty Program (Personal Restrictions) allowing employees to return to work in their original position with modifications/accommodations, or to another role for which they were qualified or could be trained to be qualified, if they were unable to work in their regular role.
  • Self-directed
  • Microsoft Office proficiency
  • Policy and procedure development
  • Strategic planning
  • Improvement initiatives
  • File and record management
  • Healthcare program management
  • Business Operations
  • HIPAA Regulations
  • Workflow Planning
  • Employee Health Services
  • Staff Management/Reviews/Coaching
Expected in 2013 to to BBA | Business Administration Alameda , , GPA:
Expected in 2006 to to Associate of Applied Science | Nursing Practice Spencerian College - Louisville, Louisville, KY GPA:

Registered Nurse

Expected in 1994 to to Diploma | Nursing Health Institute of Louisville (Galen), Louisville, KY, GPA:

Licensed Practical Nurse

06/2020 to 03/2023 Manager, Employee Health Services (System) Baptist Health | City, STATE,
  • Define & initiate preliminary strategies to decrease workplace incidents secondary to BBP/Sharps, SPHM, and slip, trip, and fall injuries.
  • Built details of the program and what it would look like and desired reporting.
  • Coaching employees on injury prevention.
  • Striking balance between growing a team while proactively building preventive services to meet the needs of the organization.
  • Creating Win-Win Scenarios.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with employees, TPA, Regulatory Organizations.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Assisted with regulatory issues such as compliance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Created and implemented organizational policies and procedures.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Managed and motivated employees to be productive and engaged in a remote work environment.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented strategic project plans to meet business objectives.
09/2006 to 11/2019 Division Manager, Employee Health Services Kentucky One Health | City, STATE,
  • Oversight for Employee Health & Safety for 70+ facilities, and 15,000 employees throughout Kentucky & Indiana.
  • Managing a multi-state workers compensation program.
  • Planning, Developing, Implementation of an ADA/Transitional Duty Program for the organization.
  • Administrator for Employee Health electronic medical record, UL Pure Safety- OHM database.
  • Processed new and existing leaves and all daily follow-ups assigned.
  • Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State and applicable Corporate protections.
  • Review of medical certifications and other documents where a high level of independent judgment and critical thinking in decision making was required.
  • Partnered with other business areas such as Benefits Center, Contact Center and Nurse Case Managers when necessary.
  • Communicate medical or absence information with other internal units such as Short Term Disability.
  • Respond to leave questions and issues from employees or employer contacts.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
  • Recruited, oriented and trained healthcare staff members.
  • Established clear and consistent policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Supervised daily planning, coordination and administration for division operations.
  • Communicated and collaborated with stakeholders to achieve division objectives.
  • Administering Worksite Wellness initiatives (wearable devices, walking paths, biometric screening, etc.)
  • Coordinating Employee Health/Wellness Events
  • Chairperson for the ADA Committee
  • Managed safety program for construction of a $16 million dollar Central Utility Plant, completed 12/2012 with no injuries/accidents.
06/1998 to 01/2007 RN, Occupational Health Nurse/Work Comp Case Mgr. Tyson Foods | City, STATE,
  • Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches and return to work strategies.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Chair/Co-Chair -Safety & Ergonomics Committee
  • Interim Nurse Manager

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Resume Overview

School Attended

  • Alameda
  • Spencerian College - Louisville
  • Health Institute of Louisville (Galen)

Job Titles Held:

  • Manager, Employee Health Services (System)
  • Division Manager, Employee Health Services
  • RN, Occupational Health Nurse/Work Comp Case Mgr.


  • BBA
  • Associate of Applied Science
  • Diploma

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