manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Project management
  • Staff development
  • Marketing
  • Sales Techniques
  • Salesforce Management
  • Planning
  • Reliable and trustworthy
  • Workforce Management
  • Capital improvement planning
  • Issue and conflict resolution
MANAGER, 01/2006 to 12/2008
Huntington Ingalls IndustriesAlexandria, VA,

forecast of daily call volume traffic for call center operations, analyze call volume patterns for unusual spikes and declines, react to forecast as a baseline in order to determine spikes and declines, which could be the result of systems outages. May provide daily direction for Workforce Management teams regarding charge activities, real time call routing tactics, system parameter adjustments, emergency procedures, or outage conditions and or take direction from local Workforce Management or Operations teams and perform various functions on their behalf due to their limitation of access to the tools. May serve on consultative basis to help workforce adjust to optimal performance, provide support during emergencies or outages, call center closings and re-openings. Ensure even allocation of calls flow to all available centers to maximize accessibility objectives and or ensures call center staffing for multiple sites are scheduled efficiently and result in achievement of accessibility objectives.

  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Completed daily sales reports and analyzed metrics to identify trends.
Manager's Assistant, 01/1999 to 12/2001
Aaa Auto ClubBrandon, FL,
  • Fielded high volume of daily telephone calls using multi-line telephone system.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Created and implemented new organizational and recordkeeping processes for notes, and records documents.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Insurance Sales Agent, 01/1998 to 01/1999
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Gave sales presentations, negotiated contracts and promoted services to customers.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Wrote policies, finalized documents and filed paperwork.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Evaluated customer desires and budgetary constraints to pick best policies.
  • Made appointments with potential clients to discuss products.
  • Reached out to potential clients to schedule appointments.
  • Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
  • Offered information about policy and coverage details.
  • Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Operated in fast-paced and driven sales environment.
  • Answered insurer questions regarding policyholders.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Delivered effective, informative financial presentations to large groups in effort to build lucrative client base and improve customers' financial well-being.
Education and Training
Associate of Arts: Graphic Design, Expected in 05/2012 to ART INSTITUTE of SAN ANTONIO, TX. - San Antonio, TX,
Native/ Bilingual

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  • Manager's Assistant
  • Insurance Sales Agent


  • Associate of Arts

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