LiveCareer-Resume

manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and motivated manager with 17+ years of experience and record of success in Customer Service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Staff Development
  • Sales Techniques
  • Teamwork and Collaboration
  • Problem Resolution
  • Cost Control
  • Employee Coaching and Motivation
  • Team Building
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Recruitment and Hiring
  • Administration and Reporting
  • Goal Setting
  • Training and Development
  • Documentation and Reporting
  • Budget Management
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Technical Proficiency
  • Onboarding and Orientation
  • Verbal and Written Communication
  • Performance Evaluations
  • Systems and Automation Applications
  • Salesforce Management
  • Workforce Management
  • Computer Skills
  • MS Office
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Customer Service
  • Decision Making
  • Good Judgment
  • Shift Scheduling
  • Inter-Department Collaboration
  • Time Management
  • Customer Relationship Management
  • Business Analysis and Reporting
  • Contract Development and Management
  • General Ledger Entries
  • Bookkeeping Principles
  • Internal Controls and Audits
  • Reports Reconciliation
  • Collections and Invoice Processing
  • Administrative Support
  • Financial Reporting
  • QuickBooks
  • Bookkeeping Operations
  • Accounts Payable and Receivable
  • Invoicing and Billing
  • Microsoft Excel
  • Data Entry
  • Month-End Documentation
  • Customer Relations
  • Bank Statement Reconciliation
  • Financial Calculation and Analysis
  • Proactive and Self-Motivated
  • Precision and Accuracy
  • Federal Regulation Compliance
  • State Regulation Compliance
  • Financial Recordkeeping
  • Bill Payment and Recordkeeping
  • Accounts Payable
  • Data Analysis
  • Accounts Receivable
  • Data Entry and 10-Key
  • Creative Problem Solving
  • Account Auditing
  • Record Reconciliation
  • Sound Judgment
  • Service Oriented
  • Work Planning
  • Quality Assurance
  • Social Perceptiveness
  • Adaptable to Changing Conditions
  • Risk Assessment
  • Employee Training Oversight
  • Team Building Leadership
  • Cost Data Analysis
  • Prioritizing and Planning
  • Strategy Development
  • Operational Reporting
  • Service-Oriented
  • Business Relationship Management
  • Willing to Learn
  • Compliance Assessment
  • Proactive and Focused
  • Sales Support
  • Microsoft Office
  • Financial Instruments
  • Asset Control
  • Word Processing
  • Collections Actions
  • Intuit QuickBooks
  • Remote Video Conferencing
  • Typing and 10-Key Entry
  • Cash Flow Management
  • Attention to Detail
  • Payroll Liability and Deductions
  • Account Reconciliation
  • Data Analysis and Research
  • Expense Reports
  • Personal Bookkeeping
  • General Ledger Management
  • Inventory Management
  • Purchase Orders
  • Handling Confidential Materials
  • Vendor Record Management
  • Payroll Preparation and Processing
  • Bookkeeping Principles
  • Proficient in Adobe Software
  • Accounting and Bookkeeping
  • Risk Management
  • Confidential Document Control
  • Various computer programs
  • Communication skills
  • Human resources management
  • Costs and profits
  • Inventory and expense control
Education and Training
Alva High School Alva, OK Expected in High School Diploma : - GPA :
Northwest Technology Center - Alva Alva, OK Expected in : Business Administration And Management - GPA :
  • Completed continuing education in business/computer I & II
  • administrative assistant I & II
  • account clerk/ bookkeeper
  • social & activities chairman, vice president & civic chairman of business & office class
Northern Oklahoma College Tonkawa, OK Expected in Associate of Applied Science : Business And Office Management - GPA :
  • Presidents Honor Roll
  • Phi Beta Lambda Member
Experience
Charter Spectrum - MANAGER
Auburn, ME, 12/2020 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Examined merchandise to correctly price and display products.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Planned activities to support system changes to meet organizational needs and requirements.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost profits.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Monitored compliance with federal and state laws associated with beer and tobacco industry for daily functions.
  • Coordinated solutions and communicated with employees to direct daily operations.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Arranged and managed contracts with numerous vendors.
  • Worked closely with executives to guide budget planning.
  • Coordinated solutions and communicated with District Managers to direct daily operations.
Home Bancshares, Inc. - Clerk, Assistant Manager ,Manager
Clearwater, FL, 01/2006 - 12/2020
  • Customer service, reconciling books and transactions, inventory, ordering, bookkeeping, receiving, computer and data entering, ordering supplies ,scheduling, payroll, audits, invoices
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Recruited and hired qualified candidates to fill open positions.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Observed deadlines, enabling timely completion of tasks.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Created, updated, and maintained detailed documents, charts, and spreadsheets to sort company information.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Assisted with payment processing and investigated financial discrepancies.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Examined merchandise to correctly price and display products.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Mclane - Customer Service Rep. I
Longmont, CO, 07/2010 - 08/2010
  • Inbound call center for AT&T, receive calls, receive payments, set payment arrangements, change plans, credit accounts, cancellations, analysis of accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Upheld privacy and security requirements for customer information.
Oklahoma Department Of Corrections - CUSTOMER SERVICE REP II
City, STATE, 05/2006 - 10/2008
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Upheld privacy and security requirements for customer information.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Created and implemented process improvements to maximize efficiency.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • screened and examined incoming mail
  • prepared mail and parcels for mailing
  • sort and distributed mail
  • maintained inventory and purchase materials
  • developed policies and procedures for operations of daily activities
  • responded to request concerning interruptions of agency programs
  • bookkeeping, records, reconciliation, typing and filing

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Resume Overview

School Attended

  • Alva High School
  • Northwest Technology Center - Alva
  • Northern Oklahoma College

Job Titles Held:

  • MANAGER
  • Clerk, Assistant Manager ,Manager
  • Customer Service Rep. I
  • CUSTOMER SERVICE REP II

Degrees

  • High School Diploma
  • Associate of Applied Science

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