Achievement-driven, results-oriented and bilingual professional with years of goal-surpassing success in merchandising, training and sales. Strong business acumen, communication and organizational skills. Consistently commended by district managers and peers for executional excellence that lead to profitable results. To whom it may concern, This is in response to the Administrative Assistant position currently on Indeed.com. My years of professional experiences in the retail industry has allowed me to build a foundation based on goal surpassing business metrics, team- building, creativity and continuous development. I have the confidence to fulfill the responsibilities that BNY Mellon can expect. I have a strong business acumen and foster team-building, product knowledge and productivity. Customer engagement and understanding financial developments go hand in hand in all aspects of a corporation. Maintaining a positive and motivating manner, I confront challenges with a solution based approach. Strong communication and strategic planning is how I keep solid relationships between work centers and ensure proper project completions; thus, receiving above target corporate visits. I would welcome an opportunity for a personal interview to further discuss your organizations needs and my caliber of work. I would like to thank you for your time and for reviewing my qualifications. Sincerely, Ms. Caliz Diaz
Microsoft Office Suite
Numeric skills and retail Math
Training and development
Team building and supervision
Event planning and promotion
Strategy planning and implementation
Prioritizing & Multitasking
Passion for dance and theatre
Manager January 2014 to CurrentNew Diaz Cleaners － Brooklyn, NY
Strategically managing a $200,000 budget and exceeding year to date projections by 12%.
Successfully develop and maintain clientele through business and personal relations and community involvement.
Ensure high quality service by assessing customer needs, meeting all deadlines and evaluating customer satisfaction.
Effectively train and manage employees.
Merchandise Presentation Manager December 2010 to December 2013Banana Republic － New York, NY
Guided customer experience from a merchandise presentation perspective, company aesthetics and financial metrics exceeding .9% from 2012 financials of 9.6 Million to 10.5 Million for 2013.
Effectively managed 15 employees and their work schedule.
Translated corporate initiatives and business plans into day-to-day strategies and measurable expectations.
Maximized sales through intentional story-telling merchandising and product knowledge.
Manager April 2008 to December 2010Banana Republic － Miami, FL
Oversaw store management and generated schedules for 44 employees.
Drove shopping experience by managing sales generation, client engagement and in-season management merchandising.
Forged strong relationships with external business partners to effectively align profitable marketing and sales.
Exceptional mentor and coach.
Created development and training plans for employee direct reports.
General Manager May 2007 to February 2008The Bombay Company － Coral Springs, FL
Managed 15 employees and their work schedule.
Created and oversaw implementation of financial action plans and merchandising to improve key performance indicators to maximize business opportunities.
Evaluated store sales and payroll goals on a daily basis using key business reports and payroll tools.
Successfully hired, trained, developed and supervised Center of Excellence Managers, Supervisors and top quality sellers.
Executive Assistant February 2007 to April 2008Genius Project － Miramar, FL
Provided administrative and business support to president of company.
Maintained president's calendar, planned and scheduled meetings, conferences, teleconferences and travel.
Provided personalized customer service to ensure high customer retention.
Bachelor of Arts : Religious Studies Hispanic Studies, 05/2004Wheaton College － Norton, MAReligious Studies Hispanic Studies
Bilingual, fluent in oral and written Spanish
Posse Foundation, Scholar/Alum 01/2000 - Present Organize student engagement events on campus VOLUNTEER EXPERIENCE American Cancer Society, 2008-2014 Engaged in annual breast cancer walk to raise awareness in the community and organized fundraising AIDS Walk, 2008-2013 Engaged in annual AIDS walk to raise awareness in the community and organized fundraising Adopt-A-Family, 2008 -2013 Adopted families during the holiday season and gifted them with wish list items and a holiday dinner
AFFILIATIONS Posse Foundation, Scholar/Alum 01/2000 - Present Organize student engagement events on campus VOLUNTEER EXPERIENCE American Cancer Society, 2008-2014 Engaged in annual breast cancer walk to raise awareness in the community and organized fundraising AIDS Walk, 2008-2013 Engaged in annual AIDS walk to raise awareness in the community and organized fundraising Adopt-A-Family, 2008 -2013 Adopted families during the holiday season and gifted them with wish list items and a holiday dinner
administrative, budget, business plans, coach, oral, conferences, clientele, client, customer satisfaction, customer service, Event planning, financials, financial, Team building, managing, marketing and sales, Math, meetings, mentor, merchandising, Microsoft Office Suite, Multitasking, payroll, promotion, quality, retail, sales, Spanish, store management, Strategy planning, supervision, theatre, written