manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable employee seeking an assistant manager or general manager position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm looking to bring my many years in the retail business and work within the customer service atmosphere to further provide excellence within your corporation.

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Sales and Marketing
  • Verbal and written communication
  • Schedule optimization
  • Coaching and mentoring
  • Creative merchandising
  • Project Management
Work History
08/2020 to 10/2021
Manager Imperial Parking Corporation Charlotte, NC,
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
03/2019 to 08/2021
RYFS Liberty Healthcare Corporation Jefferson City, MO,

Provided overnight care for children with developmental/behavioral needs.

Maintained structured and safe programming for children with developmental/behavioral needs.

Drove and picked up children from school as needed.

Provided additional support to co-workers when needed in the course of restraints for behavioral children.

Provided additional support in other facilities connected to the one I worked in, when needed.

CRMA and CPR trained.

08/2001 to 08/2021
Sales Associate Central Bancompany Owasso, OK,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Developed, marketed and sold full range of products and support services.
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
08/2015 to 06/2021
Retail Sales Assistant Pepboys Parts And Auto City, STATE,
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Coached team on effective upselling and cross-selling methods.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Greeted customers and helped with product questions, selections and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Assisted customers with prompt and polite support in-person and via telephone.
Expected in 07/2004
Associate of Business Administration: Business Management
American Intercontinental University - Atlanta, GA,
  • Dean's List

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Resume Overview

School Attended

  • American Intercontinental University

Job Titles Held:

  • Manager
  • RYFS
  • Sales Associate
  • Retail Sales Assistant


  • Associate of Business Administration

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