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manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Sales Techniques
  • Project Management
  • Staff Development
  • Training and Development
  • Hiring and Training
  • Goal Setting
  • Staff Training
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Verbal and Written Communication
  • Team Building
  • Work Planning and Prioritization
  • Managing Operations and Efficiency
  • Technical Proficiency
  • Project Planning
  • Teamwork and Collaboration
  • Administration and Reporting
  • Documentation and Reporting
  • Complex Problem Solving
  • Team Leadership
  • Problem Resolution
  • Performance Evaluations
  • Systems and Automation Applications
  • Issue and Conflict Resolution
  • Lead Generation
  • Time Management
  • Customer Relationship Management
  • Calm Under Pressure
  • Good Judgment
  • Decision Making
  • Shift Scheduling
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Customer Service
Experience
09/2022 to Current
Manager Road & Rail Services Knoxville, TN,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
07/2022 to 09/2022
Cleaner Alcatraz Cruises Nampa, ID,
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Responded to emergency cleaning requests to meet client expectations.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created inventory checklists and stocked housekeeping carts.
03/2021 to 07/2022
Cleaner Alcatraz Cruises Westlake Village, CA,
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Responded to emergency cleaning requests to meet client expectations.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created inventory checklists and stocked housekeeping carts.
06/2018 to 05/2020
Customer Service Representative Robert Half International Albany, NY,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
Expected in 06/1999 to to
GED:
New Miami High School - Hamilton, OH
GPA:

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Resume Overview

School Attended

  • New Miami High School

Job Titles Held:

  • Manager
  • Cleaner
  • Cleaner
  • Customer Service Representative

Degrees

  • GED

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